GETTING STARTED
- Avigilon Alta's Commitment to System Security and Customer Data Protection
- Avigilon Alta Support overview
- Can I use a mix of Mobile app and badges for my users?
- Can I use key cards? Can I use my old key cards?
- Division 28 Specs
- Hardware Orders for UK & European Partners
- How can I become an Avigilon Alta partner?
- How do I purchase Avigilon Alta?
- How much more secure is Avigilon Alta compared to other Access Control systems?
- How to request support for a new card format
- How to set up customer accounts
- If I already have an access control system, can I swap it out for Avigilon Alta?
- Product Shipping Classifiers
- Who performs the installation of the Avigilon Alta system?
INTEGRATIONS
- How to sync users with Google Workspace
- How do I set up the Milestone VMS integration?
- How do I set up the Zapier integration?
- How do I enable Single Sign-On for OKTA?
- How do I set up Avigilon Alta Alerts in Camio?
- How do I set up the Avigilon Alta and Rhombus integration?
- How to connect an intercom to Avigilon Alta
- How to sync users with OneLogin and set up Single Sign-On?
- How do I set up the Slack integration with Avigilon Alta?
- How to set up the Envoy Integration?
- How to sync users with Okta
- How do I integrate with the Openpath Mobile Access SDK?
- How to create Event Forwarder rules in Avigilon Alta Access
- How to sync users using OAuth2 with Microsoft Azure Active Directory
- How do I set up the Avigilon Alta and Camio integration?
- How do I push Avigilon Alta events to Slack?
- How to set up and use the Cisco Meraki integration
- How to set up the InstantCard integration
- How to connect Allegion Locks and Gateways to Avigilon Alta
- How to integrate Splunk with Avigilon Alta
- Supported features and limitations for Allegion Schlage wireless locks
- How to set up the Datadog integration
- How to set up and use the Avigilon Alta Video integration
- Integrating Avigilon Alta with Workday® Human Capital Management.
- Skedda Integration via Zapier
- Freshworks Integration
- How to configure SAML 2.0 for Okta and Avigilon Alta Security
- How to create a Custom Report for Security Access Groups in Workday® Human Capital Management.
- How to create ISU (Integration System User) & ISSG (Integration System Security Group) in Workday® Human Capital Management.
- How to create a Custom field and Custom Object in Workday® Human Capital Management.
- How to sync users with Workday
- How to create a Custom Report in Workday
- Schlage wireless locks: No-Tour Mode
- How to sync users using OAuth Client (Service Principal) with Microsoft Azure Active Directory
- Programming No-Tour locks, getting the logs, and lost cards/fobs
- SAML SSO
- Allegion Wireless Lock troubleshooting guide
- 3rd Party QR Code Recognition
- How to upgrade/downgrade Allegion Lock and Gateway Firmware
CUSTOMER ACCOUNT MANAGEMENT
- How do I update my billing information?
- Avigilon Alta's return policy
- Avigilon Alta's shipping policy
- Basic, Premium, and Enterprise Licenses
- How to purchase Avigilon Alta software license packs
- Where can I go to activate autopay?
- How can I view and/or pay my invoices through the portal?
- I received hardware that I’d like to return. Who do I send it to?
- How can we see which of our locations are online and which ones we’re being billed for?
- The number of doors on my invoice doesn’t match. Where can I find the number that is driving the invoice count?
- I’m trying to pay this online, but none of my passwords are working. How do I get this paid?
- How do I update our AP contact information? Can we have more than one email address?
- Who do I enter as Accounts Payable Email when creating a new Org?
- How do I find the tracking number for an outstanding hardware order?
- We had a card on file in the past and used to be on autopay. Why do I still receive payment reminders for open invoices?
- Is this invoice annual or monthly? And how is it being calculated?
- I have paid the annual/monthly invoice, why do I still receive invoice(s) mid-cycle?
- I have a credit card on file. Is there an autopay option?
- I want to update my card on file, but when I click edit, everything is greyed out. How do I update my card?
- I have 30-day terms set up on my account, but also have a card on file and autopay is not checked. Why am I being charged now and not in 30 days?
- Does the autopay apply to both hardware and software invoices?
- I’m having trouble paying my invoice(s) and don’t want there to be any penalties. Will there be any service interruption?
- There are several invoices in my billing center that I can’t click on to make a payment. Why is that?
- I have a purchase order, who do I send it to in order for it to be processed?
- Where to find my Credit Memos?
- How to add a PO number for upcoming renewal invoice
- How to co-term your Avigilon Alta Subscriptions
USE CASE: ADMIN
- How to create a Lockdown Plan
- How do I set up Wave to Unlock?
- How do I set up a mantrap using the Rules Engine?
- Creating a rule with the Rules Engine
- How to create custom fields for users
- How do I set granular permissions for user roles?
- How to use the API to suspend or activate users
- How do I configure Executive First-In?
- How do I delete users?
- What are Entry States?
- How do I unlock entries from Avigilon Alta Access?
- How to unlock entries from a web browser
- How to create and assign roles
- How to set up alerts
- How do I assign schedules to users/access groups?
- How do I create user/access group schedules?
- How to create a card/fob credential
- How to create a Mobile credential
- What are Cloud Key credentials and how do I send Guest Pass/Access Links?
- How do I assign schedules to entries?
- How to import and update users with a CSV file
- How to enable/disable view access on your account
- What is the Offline Timeout Setting?
- How do I create custom dashboards?
- How do I enable Badge View?
- How do I set up First to Unlock and Last to Leave?
- How do I set up holiday schedules?
- Mobile Device Management (MDM)
- How do I enable Anti-Passback and Occupancy Management?
- Open Source Licenses and Packages
- How do I set and view occupancy limits on the Activity Dashboard?
- What is a namespace?
- How to create an Entry
- How do I create badge templates for cards?
- How to enable features in Avigilon Alta Access
- How to run a report on Avigilon Alta Access
- How to use batch actions to update users
- How do I automatically suspend inactive users?
- Creating a Video Reader Pro / Video Intercom Reader Pro in Avigilon Alta Access
- Avigilon Alta event definitions
- How do I anonymize a user?
- How to configure a two-person rule on an Avigilon Alta reader
- How to track elevator floor usage
- How do I create a Video Reader / Video Intercom Reader entry?
- How to set up a Standalone Mode for the Video Reader Pro
- Multi-Factor Authentication on Avigilon Alta Readers
- How to create a PIN Credential for the Avigilon Keypad Reader
- How to create an entry for the Avigilon Keypad reader
- How to create a user in Avigilon Alta Access
- How do I set Remote Unlock for users to be disabled by default upon creation?
- How to find, delete and reuse a card credential
- What is Lockdown - Override Only and how do I use it?
- Learning Avigilon Alta (formerly Openpath)
- How to file a ticket for Support to best help you
- What is Remote Unlock and how do I use it?
- Resetting Anti-Passback
- How do I troubleshoot an offline ACU?
- How do I pull the card number from an unknown card?
- What do the Smart Reader's LEDs mean?
- How do I troubleshoot Controllers and Smart Readers?
- Can Avigilon Alta Support make changes to my Avigilon Alta Access?
- Avigilon Alta's response to Apache Log4J vulnerability (CVE-2021-44228)
- General details regarding Data Retention and System Security.
- ACU offline - Typical causes and solutions
- Entry State Trigger Methods Defined
- Schedules - One-Time Events
- What is Geofence?
- Alarm Management FAQ
- Video Intercom Reader Pro Features and Setup
- Setting Preferred Language for Avigilon Alta Access and emails
- Adding MFA (Multi-factor Authentication) to your user profile for security
- A setup guide for a basic Landlord and Tenant configuration
- Site-Based Roles & Schedules
- Muster Reports FAQ
- Device Update Management FAQ
- Unification of Avigilon Alta services video (Aware) and access control (Control Center)
- How to set up Building Management for the Video Intercom Reader Pro
- Video Intercom Virtual Directory
- Making and answering Video Reader Intercom Pro calls
- Advanced Video Intercom Reader Pro information
- How to set up Access Groups, Entry Schedules, and Routing Profiles for the Video Intercom Reader Pro
- How to share Zones
- Alarm Reporting
- Acknowledging Alarms
- Alarm Dashboard
- Alarm configuration
- Activate doorbell function for Video Intercom Reader Pro
- How to give a user access to Avigilon Alta Access
- New Avigilon DESFire EV3 Cards
- Avigilon Alta Rules Engine, an overview
- I’m the admin of a licensed-based org, how can I see my available licenses?
- Admin Troubleshooting Guide for Mobile Help Requests
- Occupancy Report
- CAP messaging
- Avigilon Alta Access app
- PIN credential masking
USE CASE: END-USER
- What happens if my phone is out of battery - can I still get into my office?
- I don't have email on my phone, how do I activate my Avigilon Alta mobile credential?
- How do I disable the Avigilon Alta Open app's foreground services on Android?
- Why does the Avigilon Alta Open app need to know my location?
- How do I enable or disable Avigilon Alta Open notifications on my phone?
- How do mobile credentials work - can I have multiple phones use the same credential?
- Do I have to enable Bluetooth on my phone? Do I need to pair my phone?
- Will Bluetooth drain my battery?
- How to use the Avigilon Alta Open app
- What are the minimum requirements for the Avigilon Alta Open mobile app?
- Why does Apple Wallet appear when I unlock an entry?
- Does the Avigilon Alta Open app need to be open to unlock entries?
- What sort of mobile phones do you support?
- How do I log into the Avigilon Alta Open app with Okta SSO?
- What happens if the power goes out or the Internet goes down at my office? Will the system still work?
- How to set up a password to log into the Avigilon Alta Open App
- How can I create and send a Guest Pass with the Avigilon Alta Open app?
- Avigilon Alta Open setup email not received
- Avigilon Alta Open iOS mobile app setup and troubleshooting
- Avigilon Alta Open Android mobile app setup and troubleshooting
- I have a new phone and I can't log into the Avigilon Alta Open App
- Avigilon Alta Open setup email not working
- Wave to Unlock not working
- Android notification: Avigilon Alta Open is using battery
- How do I request help from the mobile app?
- How do I improve Wave to Unlock/Touch reliability on Android?
- Auto-Account Switching Troubleshooting Guide
- iPhone BLE Troubleshooting
- Avigilon Alta Open mobile app error codes
- How to enable and restart Bluetooth on your phone (iPhone/iOS)
- How to enable and restart Bluetooth on your phone (Android)
- How do I install the Openpath app on my Apple Watch?
- How do I log into the Avigilon Alta Open App?
- How to add accounts to the Avigilon Alta Open app
- Scanning a Card Credential
- The app says I don’t have access to any entries
- "No accounts found", what do I do?
- How to trigger and revert Lockdown Plans
USE CASE: INTEGRATOR
- How do I integrate with security alarms?
- How to create ACUs in Avigilon Alta Access
- How do I power the Single Door Controller?
- How do I set up Wi-Fi on the Single Door Controller?
- How to set up an elevator in the Avigilon Alta Access
- How can I monitor power and enclosure tampering on the Smart Hub?
- How to set up and demo the Avigilon Tabletop Unit
- How do I set a static IP address for my Avigilon Alta Controller from my computer?
- Does Avigilon Alta work with electric latches?
- How to provision ACUs with a laptop
- How to use the Allegion Schlage AD-400/401 series locks with Avigilon Alta
- How do I configure wet/dry relays on the Single Door Controller?
- What are the Network Requirements for Avigilon Controllers?
- What's the difference between Fail Safe and Fail Secure?
- How do I know if I have low frequency or high frequency cards?
- What kind of backup battery do I need?
- How to set up the Single Door Controller
- How to configure Anti-Passback on the same lock
- How to configure a wired button to trigger a Lockdown Plan
- How do I power locking hardware with external power supplies?
- Do I need to buy through a dealer or can I buy Avigilon Alta directly from you?
- How do I wire backup batteries?
- How to wire Wiegand devices to Core Series hardware
- How to integrate with Nedap uPASS Reach readers
- Installing the Video Reader Pro / Video Intercom Reader Pro
- Operating current and power rating for all Avigilon Alta devices
- Tips for properly connecting and removing devices from Avigilon boards
- How to add an Avigilon expansion board to my Smart Hub
- Wiring Wiegand readers to Avigilon readers
- Avigilon Video Reader Pro Stainless Steel Housing Installation Guide
- How to configure third-party keypad readers with Avigilon Alta
- Video Reader / Video Intercom Reader network security best practices
- Installing the Video Intercom Reader Pro
- How to wire inputs and outputs on the Avigilon 16 I/O Elevator Board
- How to install the Avigilon Keypad Reader
- How to program the Avigilon Keypad Reader in Avigilon Alta Access
- Avigilon Keypad Reader FAQs
- How do I reset ACUs?
- What do the LEDs on ACUs/SDCs mean?
- Video Reader Pro and Video Intercom Reader Pro FAQs
- Wiring Avigilon Readers
- Avigilon Alta reader models
- How to configure End-of-Line (EOL) supervision
- Adding a user to a child org using Namespace
- Avigilon Embedded USB Reader FAQ
- What do the LEDs on Video Reader Pro and the Video Reader Intercom Pro mean?
- Changing I/O types on 4 port and 8 port boards
- Mobile Gateway Overview
- How to provision ACUs with the Avigilon Alta Access app
- Static Cloud IP FAQ
- Deployment considerations for credentials with Avigilon Alta
- Best Practices - Wiring a REX to your Avigilon Alta System
- Fire Alarm Interface Wiring Guide
- Video Intercom Reader Pro troubleshooting guide
- Detailed overview and troubleshooting of the Controller OS and Device firmware update
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