Mobile credentials let users use their mobile devices to gain access to entries via the Avigilon Alta Open App.

A mobile credential can only be used on one device at a time and the user must be able to access their email on their mobile device to finish set up, or they can log in with an email and password.

Mobile credentials can be issued to individual users or you can bulk issue credentials when importing users via CSV or syncing with identity provider integrations. To bulk issue credentials, refer to:

• How to import users with a CSV file

• How to sync users with Google G Suite

• How to sync users with Active Directory 

• How to sync users with Okta

• How do I sync users with OneLogin and set up Single Sign-On

To create a Mobile credential for an individual user:

1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

2. Under Users > Users, click on the name of the user you wish to issue a mobile credential.

3. Under the Credentials tab, choose Mobile from the Add User Credential dropdown. Enter a device name for the credential, a start and/or end date (optional), then click Save.

After the Mobile credential is created, the user can log into the app using one of three ways:

• From the Credentials tab, the Admin would click Send under the mobile credential to send a setup email to the user, and the user set up their phone via email. Users have 7 days to activate their credentials, if the mobile credential is not activated within 7 days, the email will expire and the site admin will need to resend the mobile credential activation email.

• The user can trigger a setup email through the app as explained here: How do I log into the Avigilon Alta Open app?

• The user can log into the app with an email and password, as detailed here: I'd rather use a password to log into the Avigilon Alta Open app.