The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

Avigilon Alta Open Android mobile app setup and troubleshooting

Owned by Mihai Peteu (Unlicensed)
Last updated: Oct 16, 2024 by Chad Fay
3 min read

Setup

Note: Android 8.0 or higher is required to run the Alta Open app on Android

After installing and logging into the Avigilon Alta Open app, you need to enable some permissions before you can use the app.

You will be prompted via the app to fix any settings that need to be changed:

Bluetooth - If your Bluetooth is on but you are still getting a prompt to fix Bluetooth, make sure you have Nearby Devices turned on in phone settings.

Nearby Devices

Location

Notifications - If you’re having issues with intercom notifications please review below.

  • Android (may differ based on version)

    • Notifications must be enabled

    • Avigilon Alta Open Call Notification must be enabled

For this Android device, It’s under Settings> Notifications> App Notifications

If you cannot find where notifications are on your device we recommend consulting its user manual or try searching the web for “How do I change notification settings on my <cell phone model>”

 

Disable Battery Optimization

 

 

All but Bluetooth are changed in your phone settings. Settings > Apps > (click) Avigilon Alta Open app

 

To unlock entries using the app

 

You can open the app to unlock the door or open the app to wave/touch at the door.

To unlock entries without opening the app

 

If you’re worried about battery usage:

Troubleshooting

Search through the User Help docs. Many times the answer is simple enough to have its own document.

If you’re having issues with the Avigilon Alta Open Android App, we recommend you first and foremost send feedback. Sending feedback helps us to narrow down what the problem is and get you up and running. How do I request help from the mobile app?

After sending feedback, we recommend you also try the following:

  1. Make sure your device is running Android 6.0 or newer.

  2. Verify location settings are turned on for your device by going to your phone's settings.

    • Note: For devices running Android 10, you may need to set location permissions to Allow all the time for onsite unlocks to work.

  3. Verify location and Bluetooth services are on for the Avigilon Alta Open app by going to the app settings. Why does the Avigilon Alta Open app need to know my location?

    1. If the app shows you're out of range, you may need to restart your Bluetooth by going into your phone Settings, disabling Bluetooth, waiting 30 seconds, and enabling Bluetooth, now check the app to see if it shows you're within range of the entry. 

  4. If your location and Bluetooth services are on but the Wave to Unlock/Touch feature works intermittently, please disable any battery optimization or battery saver features on the Avigilon Alta Open app. How do I improve Wave to Unlock reliability on Android?

  5. If you've tried all the previous steps and you're still having issues, you may want to try installing the beta app. We're constantly trying to improve our mobile app experience, and the beta app may have addressed your issues. You can download the app here: https://play.google.com/apps/testing/com.openpath.mobile.

  6. If none of the above steps work, please send feedback again and contact Avigilon Alta Support.