The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

How to set up alerts

Owned by Mihai Peteu (Unlicensed)
Last updated: Sept 16, 2024 by Chad Fay
3 min read

Receive alerts via email or SMS (US-based phone numbers only) to keep better track of your Avigilon Alta system.

  1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

  2. Go to Configurations > Alerts.

  3. Configure Alerts to send email or SMS (US mobile numbers only) warnings regarding: 

  • Billing – invalid payments, expired terms, and/or your account being frozen.

  • Entry Ajar – an entry entering or leaving the ajar alarm state (i.e. when the contact sensor reports the door is open longer than the set duration).

Note: In order to receive this alert, you must also enable the Ajar Feature on the Entry under Sites > Entries > Edit Entry, then scroll down to Contact Sensor.

  • Entry Authentication Failure – an entry unlock request failing due to an invalid credential being used (e.g. a card with a number/CSN unknown to the ACU).

  • Entry Authorization Failure – an entry unlock request failing due to a user not having access to that entry, using the wrong trigger method, or making an unlock request outside of associated schedules.

  • Entry Unlock Failure – an entry unlock request failing during the physical unlock phase, either due to a hardware issue or a failed webhook API call.

  • Entry Forced Open – an entry opening without first unlocking through Avigilon Alta or triggering the REX.

Note: In order to receive this alert, you must also enable the Forced-Open Detection feature on the Entry under Sites > Entries > Edit Entry, then scroll down to Contact Sensor.

  • Entry Anti-Passback Breach – a user attempting to re-enter a defined Anti-Passback Area without first exiting and vice versa.

  • Lockdown Plan Triggered/Reverted – receive notifications for every Lockdown Plan trigger/revert. If a Lockdown Plan contains entries from two Smart Hubs, you'll receive two notifications for every trigger/revert of that plan.

Note: See How do I trigger and revert Lockdown Plans?

See How do I create a Lockdown Plan?

  • Generic Input State Changed – receive notifications when a Generic Input changes state.

  • REX State Changed – receive notifications when a REX (Request to Exit) input changes state.

  • Contact Sensor State Changed – receive notifications when a Contact Sensor input changes state.

  • Identity Provider – receive a notification when an identity provider synchronization fails.

  • ACU Online Status Changed – receive notifications when an ACU goes offline or comes back online. If an ACU goes offline, see How do I troubleshoot Controllers and Smart Readers?

  • Tamper Detector State Changed — receive notifications when an ACU's tamper detector reports a change.

  • Relay Fault State Changed — receive notifications when a Relay port reports a change in fault state (i.e. when a Relay port is shorted or over current).

  • Reader Fault State Changed — receive notifications when a Reader port reports a change in fault state (i.e. when a Reader port is shorted or over current).

  • Input EOL State Changed — receive notifications when any input (Generic Input, REX, or Contact Sensor) changes End-Of-Line Supervision (EOL) state.

  • Occupancy Management — receive notifications when the configured occupancy limit is exceeded within an Anti-Passback Area.

  • Intercom Session Started — receive notifications when an intercom session is started.

  • Motion Detected — receive notifications when motion is detected.

  • Audio Detected — receive notifications when audio is detected.

  • Video Reader Tamper Detected — receive notifications when a Video Reader detects tampering.

  • 3rd Party Device Communication Lost — receive notifications when a device loses communication with Avigilon Alta.

  • 3rd Party Device Battery Low/Critical — receive notifications when a device battery is in a low/critical state.

  • 3rd Party Device Error Detected — receive notifications when a device encounters an internal error.

  • 3rd Party Device Tamper Detected — receive notifications when a device detects tampering
    Enter the email addresses and/or US-based phone numbers that you want to receive alerts.

4. If the alert is enabled but no email addresses or phone numbers are specified, the alert will be sent to all Super Admins' emails within the org.

5. Click Save.