A namespace is a contained pool of emails, all of which must be unique within the namespace. These emails (along with first name and last name and other info) are called identities. Identities are used for authentication and are what allow you to log into Avigilon Alta Access. There are two types of namespaces: “identity provider” (e.g. G Suite, Active Directory), and “local org.” 

Namespaces allow the flexibility of having multiple instances of the same email that might come from different sources or have different authentication mechanisms (i.e. local password authentication or SSO). For example, you might have one identity (me@company.com) from when the org was created (under the local org namespace) that is authenticated through email and password. If you sync with an identity provider that has the same email (me@company.com) in it, another identity will be created under the identity provider namespace.

To find your namespace:

1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

2. Click on your profile icon in the top right corner.

3. Your namespace is displayed under your email; in this example, it's 'idp2:ophq'.

Linking user accounts with namespaces lets you log into multiple organizations in Alta Access with the same email address. This is particularly useful for building managers with multiple tenant orgs. When creating a new user in an org, you should select the option to add a user from an existing namespace.

To link user accounts with namespaces:

1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

2. Go to Users > Users and click Add User (+) on the top right corner of the page.

3. Under the Email field, check the Add a user from an existing namespace box.

4. Paste the Namespace from the Org the user is coming from.

5. Scroll down and assign Portal Access (if needed) by clicking the slider and adding a role.

6. Click Save.

To sync the namespace with your organization name:

1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

2. Go to Partner Center > Manage Organizations

3. Click on the organization you want to make the change on

4. Check the box Sync namespaces with organization name.

5. Save