The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

How do I unlock entries from Avigilon Alta Access?

Owned by Mihai Peteu (Unlicensed)
Last updated: Sept 16, 2024 by Chad Fay
1 min read

You can unlock entries from Alta Access if you have:

  • A Cloud Key Credential.

  • Remote Unlock is enabled for your user.

  • Remote Unlock is allowed on the entry.

To unlock an entry from Alta Access:

  1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

  2. Create a Cloud Key Credential for your user (if you don't already have one): What are Cloud Key Credentials and how do I send Guest Access Links?

  3. Ensure that you have Remote Unlock enabled. What is Remote Unlock and how do I use it?

    • You need to have Remote Unlock enabled for your user.

    • The Entry's default and scheduled state also must allow Remote Unlock (for example, if the Entry State is set to Strict Security, Remote Unlock won't work).

  4. Ensure that you have access to the Entries you wish to unlock.

    • You can do this by going to Users > Users > Edit User, clicking on the Access tab, and enabling access to Zones.

  5. From the Entry Dashboard, click the blue Unlock button next to the Entry you wish to unlock. This will temporarily unlock the Entry.

For an alternative method, see: How do I unlock entries from a web browser?

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