Freshworks Integration

Connect Freshworks with Avigilon Alta and establish an automated alarm monitoring process. Avigilon Alta events will create tickets that need to be acknowledged by the monitoring team with the option to add notes as necessary.

How to set up the integration:

Grab the API key from your user profile in Freshservice. This is accessible in your profile settings by clicking on the profile icon.
In the Avigilon Alta Access system, go to Configuration -> Rules Engine.
In the Rules Engine, create a new rule.

Select “Use JSON Editor” and add the following:

{
  "version": "1.0",
  "trigger": {
    "properties": {
      "event": {
        "enum": [
          "entry.forcedOpen"
        ]
      }
    }
  },
  "requests": [
    {
      "type": "http",
      "blocking": false,
      "preRequestDelaySeconds": 0,
      "httpParams": {
        "headers": [
          "Content-Type: application/json",
          "Authorization: Basic API KEY"
        ],
        "method": "post",
        "url": "https://motorolasolutions.freshservice.com/api/v2/tickets",
        "body": "{\"description\": \"{{event.data.entriesRelayState.0.entryName}} has been forced open\",\"subject\": \"Door Forced\",\"email\": \"ben@openpath.com\",\"priority\": 1,\"status\": 2,\"cc_emails\": [\"donny@openpath.com\",\"chris@openpath.com\",\"travis@openpath.com\"]}"
      }
    }
  ]
}

Tickets will then be populated in Freshservice.