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Admin Help
The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page
Admin Help
- Mihai Peteu (Unlicensed)
- Chad Fay
Owned by Mihai Peteu (Unlicensed)
Last updated: Sept 16, 2024 by Chad Fay
- Acknowledging Alarms
- Activate doorbell function for Video Intercom Reader Pro
- ACU offline - Typical causes and solutions
- Adding MFA (Multi-factor Authentication) to your user profile for security
- Admin Troubleshooting Guide for Mobile Help Requests
- Advanced Video Intercom Reader Pro information
- Alarm configuration
- Alarm Dashboard
- Alarm Management FAQ
- Alarm reporting
- A setup guide for a basic landlord and tenant configuration
- Avigilon Alta's response to Apache Log4J vulnerability (CVE-2021-44228)
- Avigilon Alta Access app
- Avigilon Alta event definitions
- Avigilon Alta Rules Engine, an overview
- Avigilon DESFire EV3 Cards
- Can Avigilon Alta Support make changes to my Avigilon Alta Access?
- CAP messaging
- Creating a rule with the Rules Engine
- Creating a Video Reader Pro / Video Intercom Reader Pro in Avigilon Alta Access
- Device Update Management FAQ
- Entry State Trigger Methods Defined
- General details regarding Data Retention and System Security.
- How do I anonymize a user?
- How do I assign schedules to entries?
- How do I assign schedules to users/access groups?
- How do I automatically suspend inactive users?
- How do I configure Executive First-In?
- How do I create a Video Reader / Video Intercom Reader entry?
- How do I create badge templates for cards?
- How do I create custom dashboards?
- How do I create user/access group schedules?
- How do I delete users?
- How do I enable Anti-Passback and Occupancy Management?
- How do I enable Badge View?
- How do I pull the card number from an unknown card?
- How do I set and view occupancy limits on the Activity Dashboard?
- How do I set granular permissions for user roles?
- How do I set Remote Unlock for users to be disabled by default upon creation?
- How do I set up a mantrap using the Rules Engine?
- How do I set up First to Unlock and Last to Leave?
- How do I set up holiday schedules?
- How do I set up Wave to Unlock?
- How do I troubleshoot an offline ACU?
- How do I troubleshoot Controllers and Smart Readers?
- How do I unlock entries from Avigilon Alta Access?
- How to configure a two-person rule on an Avigilon Alta reader
- How to create a card/fob credential
- How to create a Lockdown Plan
- How to create a Mobile credential
- How to create and assign roles
- How to create an entry
- How to create an entry for the Avigilon Keypad reader
- How to create a PIN Credential for the Avigilon Keypad Reader
- How to create a user in Avigilon Alta Access
- How to create custom fields for users
- How to enable/disable view access on your account
- How to enable features in Avigilon Alta Access
- How to file a ticket for Support to best help you
- How to find, delete and reuse a card credential
- How to give a user access to Avigilon Alta Access
- How to import and update users with a CSV file
- How to run a report on Avigilon Alta Access
- How to set up Access Groups, Entry Schedules, and Routing Profiles for the Video Intercom Reader Pro
- How to set up alerts
- How to set up a Standalone Mode for the Video Reader Pro
- How to set up Building Management for the Video Intercom Reader Pro
- How to share zones
- How to track elevator floor usage
- How to unlock entries from a web browser
- How to use batch actions to update users
- How to use the API to suspend or activate users
- I’m the admin of a licensed-based org, how can I see my available licenses?
- Learning Avigilon Alta (formerly Openpath)
- License Plate Recognition credential setup
- Making and answering Video Reader Intercom Pro calls
- Mobile Device Management (MDM)
- Multi-Factor Authentication on Avigilon Alta Readers
- Muster Reports FAQ
- Occupancy Report
- PIN credential masking
- Resetting Anti-Passback
- Schedules - One-Time Events
- Setting preferred language for Avigilon Alta Access and emails
- Site-Based roles & schedules
- Solving for Safer - Site lockdowns for safety and security
- Unification of Avigilon Alta services video (Aware) and access control (Control Center)
- User/Site Partitioning
- Video Intercom Reader Pro Features and Setup
- Video Intercom Virtual Directory
- What are Cloud Key credentials and how do I send Guest Pass/Access Links?
- What are Entry States?
- What do the Smart Reader's LEDs mean?
- What is a namespace?
- What is Geofence?
- What is Lockdown - Override Only and how do I use it?
- What is Remote Unlock and how do I use it?
- What is the Offline Timeout Setting?
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