The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page
Making and answering Video Reader Intercom Pro calls
- Chad Fay
Intercom cloud calling currently can only be made from the following regions because of the availability of cloud servers:
North America, South America, Southeast Asia, East Asia, and Europe
Information: Recommended upload speeds for 1 Video Reader Pro or Video Intercom Reader Pro.
(Double for each added Video Reader and Video Intercom Reader)
Quality:
Low: 1Mb
Medium: 2Mb
High: 8Mb
We recommend more for the Video Intercom Reader Pro because Live streaming and Video Calls require more bandwidth since they can be used simultaneously.
How to make a call from the Video Intercom
How to call the Video Intercom from the Avigilon Alta Open App
Answering a Video Intercom call from your Avigilon Alta Open App
Answering Video Intercom calls from Avigilon Alta Access
How to make a call from the Video Intercom
When you are at the Video Reader Intercom Pro, press the button on the device.
Listen to the options it offers.
Choose which option you want and speak clearly into the Video Intercom Reader.
How to call the Video Intercom from the Avigilon Alta Open App
Note: Proper permissions are needed to call the Video Intercom Reader.
Open the Avigilon Alta Open app and click on the camera icon at the bottom of your screen.
2. Once you get the live feed, Click the phone icon at the bottom of the video.
3. This will bring you to the Video Intercom feed where you can speak with the people at the intercom, unlock the door, mute the call, or hang up.
Answering a Video Intercom call from your Avigilon Alta Open App
When you are being called via the intercom you will get a phone notification (Visual results may depend on the phone).
2. You will tap your notification to bring up the call. You can decide to Ignore, Unlock, or Accept the call.
Answering Video Intercom calls from Avigilon Alta Access
While you are logged into Alta Access and a call comes through, you will get a notification in the lower right corner of your screen that will allow you to answer the call.
2. Click on “View call” which will bring up the Video Intercom Feed that shows a phone icon on the top of the feed. Click the icon to answer the call.
Related Articles:
Video Intercom Reader Pro FAQs
Advanced Video Intercom Reader Pro Information
How to set up Building Management for the Video Intercom Reader Pro
How to set up Access Groups, Entry Schedules, and Routing Profiles for the Video Intercom Reader Pro