User Help
The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page
User Help
- Mihai Peteu (Unlicensed)
- Chad Fay
Owned by Mihai Peteu (Unlicensed)
Last updated: Apr 05, 2023 by Chad Fay
- "No accounts found", what do I do?
- Android notification: Avigilon Alta Open is using battery
- Auto-Account Switching Troubleshooting Guide
- Avigilon Alta Open Android mobile app setup and troubleshooting
- Avigilon Alta Open iOS mobile app setup and troubleshooting
- Avigilon Alta Open mobile app error codes
- Avigilon Alta Open setup email not received
- Avigilon Alta Open setup email not working
- Does the Avigilon Alta Open app need to be open to unlock entries?
- Do I have to enable Bluetooth on my phone? Do I need to pair my phone?
- How can I create and send a Guest Pass with the Avigilon Alta Open app?
- How do I disable the Avigilon Alta Open app's foreground services on Android?
- How do I enable or disable Avigilon Alta Open notifications on my phone?
- How do I improve Wave to Unlock/Touch reliability on Android?
- How do I log into the Avigilon Alta Open App?
- How do I log into the Avigilon Alta Open app with Okta SSO?
- How do I request help from the mobile app?
- How do mobile credentials work - can I have multiple phones use the same credential?
- How to add accounts to the Avigilon Alta Open app
- How to enable and restart Bluetooth on your phone (Android)
- How to enable and restart Bluetooth on your phone (iPhone/iOS)
- How to set up a password to log into the Avigilon Alta Open App
- How to trigger and revert Lockdown Plans
- How to use the Avigilon Alta Open app
- I don't have email on my phone, how do I activate my Avigilon Alta mobile credential?
- I have a new phone and I can't log into the Avigilon Alta Open App
- Install the Alta Open app on your Apple Watch
- iPhone BLE Troubleshooting
- Scanning a Card Credential
- The app says I don’t have access to any entries
- Wave to Unlock not working
- What are the minimum requirements for the Avigilon Alta Open mobile app?
- What happens if my phone is out of battery - can I still get into my office?
- What happens if the power goes out or the Internet goes down at my office? Will the system still work?
- What sort of mobile phones do you support?
- Why does Apple Wallet appear when I unlock an entry?
- Why does the Avigilon Alta Open app need to know my location?
- Will Bluetooth drain my battery?
More Avigilon Alta Help Articles:
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