The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

How to find, delete and reuse a card credential

When you delete a user it does NOT delete any credentials associated with them.

To reuse a card credential from a deleted user you will need to go to that deleted user, then into their credentials, and manually delete the credential.

Here we will go over some steps to find, delete and reuse a card credential.

The easiest way is to use the Credentials page here - Reports > Credentials.

Select the type of Credential you are looking for:

 

Now select the “User Status” dropdown and tick only “Deleted”:

 

Now we can use the Card Number search box to locate the particular Mifare Card:

 

If you selected a Wiegand Credential, the search has more options, here are two.

 

Now click on the selected user and you will be taken to the Edit User Credential page where you can click the trash can and delete the credential from the deleted user:

 

Now you can assign that credential to another user.