The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

What is Remote Unlock and how do I use it?

Owned by Mihai Peteu (Unlicensed)
Last updated: Sept 18, 2024 by Chad Fay
1 min read

Remote Unlock lets you unlock an entry without needing to be in the range of the Avigilon reader.

To enable Remote Unlock:

  1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

  2. Go to Users > Users and click on the user for which you want to enable Remote Unlock.

  3. Under the Access tab, scroll down to Remote Unlock and select Enabled from the dropdown.

  4. Click Save.

Note: For Remote Unlock to work, the Entry State must also permit Remote Unlock. For example, Remote Unlock does not work when the Entry State is set to Strict Security. Refer to What are Entry States?

To use Remote Unlock:

  1. Open the Avigilon Alta Open mobile app and locate the Entry you wish to remotely unlock.

  2. Tap the lock icon to unlock the entry (either from the list or from the Entry Details screen).

  3. Tap Yes to confirm.