The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

What are Cloud Key credentials and how do I send Guest Pass/Access Links?

Owned by Mihai Peteu (Unlicensed)
Last updated: Oct 16, 2024 by Chad Fay
2 min read

Cloud Key Credentials let users share guest access links from Alta Access and the mobile app. This link can be sent via text message, to an email address, or even through Slack. The guest can then click that link to open the door without having to download the Alta Access app.

To send guest access links, first, add a Cloud Key credential and make sure Remote Unlock is enabled.

  1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.

  2. Under Users > Users, click on the user name that you are adding a cloud key to go to User Details.

  3. Under the Credentials tab, click the Add User Credential dropdown and choose Cloud Key.

  4. Enter a name for the credential, and a start and/or end date (optional), then click Save.

  5. Go to the Access tab, scroll down, and ensure Remote Unlock is enabled.

Once you have a Cloud Key Credential and Remote Unlock permissions, you can share guest access links.

To share guest access to multiple entries from Alta Access:

  1. Under Users > Users, click on your name to go to your User Details.

  2. Under the Credentials tab, locate your Cloud Key Credential.

  3. Click Get Webhook URL.

    1. From the Entries dropdown, select the Entry or Entries you want your guest to have access to.

    2. Enter a description, then adjust the dates/times the link will be active if necessary.

    3. Click Generate Links at the bottom of the slide out.

    4. Click Guest Access Link: Copy to clipboard, then share that link with your guest via email, SMS, or messaging platform.

When your guest clicks on the link, a browser window will open with buttons that let them access the entries you shared with them.

 

To send a Guest Pass with the Avigilon Alta Open app :

How can I create and send a Guest Pass with the Avigilon Alta Open app?