The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page
How do I improve Wave to Unlock/Touch reliability on Android?
If you're an Android user, you may have issues with Wave to Unlock/Touch not working because an operating system or device setting prevents Avigilon Alta Open from running in the background. Please check both your operating system and device model settings listed below.
Note:Â Although these instructions will disable battery optimizations in Android for the Avigilon Alta Open app, Avigilon Alta Open has specifically included our own battery optimization features within our app to minimize battery usage.
Quick links
Turn on location
Turn on emergency location
Android version 6.0.1+
Android version 7+
Android version 9
Asus Zenfone (Android 7.0)
Asus Zenfone 2
Huawei Honor 6
Huawei Honor 8
Huawei P8 lite
Huawei Mate 8 & Huawei Nova Plus
Huawei Mate 10
LeEco/LeTV
Lenovo
OnePlus (Android 7.0 and earlier)
OnePlus (Android 8.0 and later)
OnePlus 3
OnePlus 3/3T
OPPO
Pixel 3
Samsung
Samsung (Android 9.0 and later)
Xiaomi
Turn on location
In addition to enabling location for the Avigilon Alta Open app, ensure that you also have Location on for your device. See Why does the Avigilon Alta Open app need to know my location?
To turn location on for your phone:
Open your phone's Settings app.
Tap Security & location > Location.
If you don't see "Security & location,"Â follow the steps for older Android versions.
Set Use location to On.
Turn on Emergency Location
In order for Wave/Touch to work reliably, you may need to turn on Emergency Location. See Why does the Avigilon Alta Open app need to know my location?
To turn emergency location on for your phone:
Open your phone's Settings app.
Tap Security & location
If you don't see "Security & location,"Â follow the steps for older Android versions.
Tap Location > Advanced > Google Emergency Location Service.
Set Emergency Location Service to On.
Android Operating Systems
For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing Avigilon Alta Open from running in the background.
Android version 6.0.1+
From the app drawer, tap Settings.
Select Battery.
Tap the Overflow menu icon and choose Battery Optimization.
Tap the downward caret and choose All apps.
Tap Avigilon Alta Open, then tap Don't optimize.
Android version 7+
From the app drawer, tap Settings
Select Apps
Find and tap Avigilon Alta Open
Select Battery, then tap Battery Optimization
From here, select Apps not optimized option and change it to All apps
Find Avigilon Alta Open in this list and set to Don't optimize
Android version 9
For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Avigilon Alta Open from running in the background:
From the app drawer, tap Settings
Select Battery
Choose Adaptive Battery
Tap Restricted apps, and make sure Avigilon Alta Open is not listed
Android Device Models
Asus Zenfone (Android 7.0)
Step 1: Ensure that Avigilon Alta Open is set to auto-start
From the app drawer, tap Settings
Tap Power Management
Select Auto-start Manager
Find Avigilon Alta Open and ensure it's enabled
Step 2: List Avigilon Alta Open as a protected app
From the app drawer, tap Mobile Manager
Tap Boost
Tap Enable Super Boost, then select Protected app list
Verify that Avigilon Alta Open is on the list
Asus Zenfone 2
Make sure that Avigilon Alta Open is allowed to begin on startup from your Auto-start manager:
From the app drawer, tap Apps
Tap Auto-start manager
Toggle Avigilon Alta Open to Allow
Huawei Honor 6
List Avigilon Alta Open as a protected app:
From the app drawer, tap Settings
Tap Power Saving
Tap Protected apps
Toggle Avigilon Alta Open to enable
Huawei Honor 8
Step 1: List Avigilon Alta Open as a protected app
From the app drawer, tap Settings
Tap Advanced Settings
Tap Battery Manager
Tap Protected apps (or Close apps after screen lock)
Toggle Avigilon Alta Open to enable
Step 2: Ignore battery optimizations for Avigilon Alta Open
From the app drawer, tap Settings
Tap Apps
Tap Advanced
Select Ignore battery optimizations
Choose Avigilon Alta Open and ignore the app
Huawei P8 lite
Enable Avigilon Alta Open to run at startup:
From the app drawer, tap Phone Manager
Swipe left and tap Startup Manager
Tap Avigilon Alta Open and ensure that it's set to run automatically at system startup
Huawei Mate 8 & Huawei Nova Plus
Ensure that Avigilon Alta Open is exempt from your device's battery optimization features:
From the app drawer, tap Settings
Tap Advanced Settings
Tap Battery Manager
Tap Protected apps
Toggle Avigilon Alta Open to enable
Huawei Mate 10
Ensure that Avigilon Alta Open is exempt from your device's battery optimization features:
From the app drawer, tap Settings
Tap Apps, then tap Apps again
In the top right corner, tap the three dots icon to expand the menu
Tap Special Access
Tap Battery optimization
Tap Not Allowed to switch to All apps
Tap Avigilon Alta Open
Tap Don't Allow
Tap OK
LeEco/LeTV
Step 1: Enable Avigilon Alta Open to run at startup
From the app drawer, tap Settings
Tap Permissions
Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto launch.
Toggle Avigilon Alta Open to enable
Step 2: List Avigilon Alta Open as a protected app
From the app drawer, tap Settings
Select Battery, then tap Power saving management
Select App Protection
Toggle Avigilon Alta Open to enable
Note:Â If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow Avigilon Alta Open to run in the background.
Lenovo
Enable the auto-start setting for the Avigilon Alta Open app:
From the app drawer, tap Settings
Tap Power Manager
Select Background app management
Toggle Avigilon Alta Open to Allow auto-start
OnePlus (Android 7.0 and earlier)
For system versions earlier than Android 8.0 Oreo, ensure that Avigilon Alta Open is set to auto-launch:
From the app drawer, tap Settings
Tap Apps
Tap the gear icon in the top right
Select App Autolaunch
Toggle Avigilon Alta Open to enable
OnePlus (Android 8.0 and later)
Step 1: Check that app storage is set to clear normally (this setting is not available on Android 10, proceed to step 2)
From the app drawer, tap Settings
Tap Advanced
Select Recent apps management
Ensure that Normal clear is enabled
Step 2: Exclude Avigilon Alta Open from battery optimization
From the app drawer, tap Settings
Tap Battery, then Battery Optimization
Tap Apps not optimized and select All apps
Find Avigilon Alta Open and ensure it's set to Don't optimize
OnePlus 3
Adjust your battery optimization to allow Avigilon Alta Open to run in the background:
From the app drawer, tap Settings
Tap Battery
Select Battery Optimization
Tap the Overflow menu in the top right of that screen
Select Advanced Optimization
Toggle Avigilon Alta Open to off
OnePlus 3/3T
On some older OnePlus devices, the top level App Autolaunch setting prevents apps from working in the background. Disable this top level permission and make sure Avigilon Alta Open is allowed to launch automatically.
From the app drawer, tap Settings
Tap Apps
Tap the gear icon in the top right
Tap App auto-launch
Disable App auto-lauch near the top of the screen
Ensure Avigilon Alta Open is set to auto-lauch
OPPO
Step 1: List Avigilon Alta Open as a protected app
From the app drawer, tap Settings
Tap Advanced Settings
Tap Battery Manager, then Protected Apps
Toggle Avigilon Alta Open to enable protection
Step 2: Ignore battery optimization for Avigilon Alta Open
Tap on Settings
Select Battery, then tap on Energy Saver
Find Avigilon Alta Open and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled
Step 3: Add Avigilon Alta Open to start up manager
Open the Security app
Select Privacy Permissions, then Start up manager
Find Avigilon Alta Open and ensure this setting is enabled
Pixel 3
Step 1: Disable Battery Saver mode, which can prevent Avigilon Alta Open from running in the background
From the app drawer, tap Settings
Select Battery, then Battery Saver
Toggle Turn on automatically to off
Note: If you'd prefer to leave this setting on, we recommend lowering the Turn on automatically percentage, keeping in mind that when your phone drops to that percentage, the Avigilon Alta Open app will stop running in the background.
Step 2: Turn off battery optimization for Avigilon Alta Open
From the app drawer, tap Settings
Tap Apps & notifications > Advanced > Special app access > Battery optimization
Make sure Avigilon Alta Open is set to Not Optimized
Samsung
Turn off battery optimization for Avigilon Alta Open:
From the app drawer, tap Settings
Tap Device management
Select Battery
Tap Unmonitored apps
Add Avigilon Alta Open to this list
Samsung (Android 9.0 and later)
Turn off battery optimization for Avigilon Alta Open:
From the app drawer, tap Settings
Tap Apps
Tap the three-dot menu iconÂ
Tap Special access
Tap Optimize battery usage
Tap All
Scroll down to Avigilon Alta Open and make sure the toggle is off
Xiaomi
Check that Avigilon Alta Open is given permission to autostart:
From the app drawer, tap Security
Tap Permissions
Tap Autostart
Toggle Avigilon Alta Open to enable