The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

How do I improve Wave to Unlock/Touch reliability on Android?

Owned by Mihai Peteu (Unlicensed)
Last updated: Apr 16, 2024 by Chad Fay
6 min read

If you're an Android user, you may have issues with Wave to Unlock/Touch not working because an operating system or device setting prevents Avigilon Alta Open from running in the background. Please check both your operating system and device model settings listed below.

Note: Although these instructions will disable battery optimizations in Android for the Avigilon Alta Open app, Avigilon Alta Open has specifically included our own battery optimization features within our app to minimize battery usage.

Quick links

Turn on location
Turn on emergency location
Android version 6.0.1+
Android version 7+
Android version 9
Asus Zenfone (Android 7.0)
Asus Zenfone 2
Huawei Honor 6
Huawei Honor 8
Huawei P8 lite
Huawei Mate 8 & Huawei Nova Plus
Huawei Mate 10
LeEco/LeTV
Lenovo
OnePlus (Android 7.0 and earlier)
OnePlus (Android 8.0 and later)
OnePlus 3
OnePlus 3/3T
OPPO
Pixel 3
Samsung
Samsung (Android 9.0 and later)
Xiaomi

Turn on location

In addition to enabling location for the Avigilon Alta Open app, ensure that you also have Location on for your device. See Why does the Avigilon Alta Open app need to know my location?

To turn location on for your phone:

  1. Open your phone's Settings app.

  2. Tap Security & location > Location.

  3. Set Use location to On.

Turn on Emergency Location

In order for Wave/Touch to work reliably, you may need to turn on Emergency Location. See Why does the Avigilon Alta Open app need to know my location?

To turn emergency location on for your phone:

  1. Open your phone's Settings app.

  2. Tap Security & location

  3. Tap Location > Advanced > Google Emergency Location Service.

  4. Set Emergency Location Service to On.

Android Operating Systems

For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing Avigilon Alta Open from running in the background.

Android version 6.0.1+

  1. From the app drawer, tap Settings.

  2. Select Battery.

  3. Tap the Overflow menu icon and choose Battery Optimization.

  4. Tap the downward caret and choose All apps.

  5. Tap Avigilon Alta Open, then tap Don't optimize.

Android version 7+

  1. From the app drawer, tap Settings

  2. Select Apps

  3. Find and tap Avigilon Alta Open

  4. Select Battery, then tap Battery Optimization

  5. From here, select Apps not optimized option and change it to All apps

  6. Find Avigilon Alta Open in this list and set to Don't optimize

Android version 9

For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Avigilon Alta Open from running in the background:

  1. From the app drawer, tap Settings

  2. Select Battery

  3. Choose Adaptive Battery

  4. Tap Restricted apps, and make sure Avigilon Alta Open is not listed

Android Device Models

Asus Zenfone (Android 7.0)

Step 1: Ensure that Avigilon Alta Open is set to auto-start

  1. From the app drawer, tap Settings

  2. Tap Power Management

  3. Select Auto-start Manager

  4. Find Avigilon Alta Open and ensure it's enabled

Step 2: List Avigilon Alta Open as a protected app

  1. From the app drawer, tap Mobile Manager

  2. Tap Boost

  3. Tap Enable Super Boost, then select Protected app list

  4. Verify that Avigilon Alta Open is on the list

Asus Zenfone 2

Make sure that Avigilon Alta Open is allowed to begin on startup from your Auto-start manager:

  1. From the app drawer, tap Apps

  2. Tap Auto-start manager

  3. Toggle Avigilon Alta Open to Allow

Huawei Honor 6

List Avigilon Alta Open as a protected app:

  1. From the app drawer, tap Settings

  2. Tap Power Saving

  3. Tap Protected apps

  4. Toggle Avigilon Alta Open to enable

Huawei Honor 8

Step 1: List Avigilon Alta Open as a protected app

  1. From the app drawer, tap Settings

  2. Tap Advanced Settings

  3. Tap Battery Manager

  4. Tap Protected apps (or Close apps after screen lock)

  5. Toggle Avigilon Alta Open to enable

Step 2: Ignore battery optimizations for Avigilon Alta Open

  1. From the app drawer, tap Settings

  2. Tap Apps

  3. Tap Advanced

  4. Select Ignore battery optimizations

  5. Choose Avigilon Alta Open and ignore the app

Huawei P8 lite

Enable Avigilon Alta Open to run at startup:

  1. From the app drawer, tap Phone Manager

  2. Swipe left and tap Startup Manager

  3. Tap Avigilon Alta Open and ensure that it's set to run automatically at system startup

Huawei Mate 8 & Huawei Nova Plus

Ensure that Avigilon Alta Open is exempt from your device's battery optimization features:

  1. From the app drawer, tap Settings

  2. Tap Advanced Settings

  3. Tap Battery Manager

  4. Tap Protected apps

  5. Toggle Avigilon Alta Open to enable

Huawei Mate 10

Ensure that Avigilon Alta Open is exempt from your device's battery optimization features:

  1. From the app drawer, tap Settings

  2. Tap Apps, then tap Apps again

  3. In the top right corner, tap the three dots icon to expand the menu

  4. Tap Special Access

  5. Tap Battery optimization

  6. Tap Not Allowed to switch to All apps

  7. Tap Avigilon Alta Open

  8. Tap Don't Allow

  9. Tap OK

LeEco/LeTV

Step 1: Enable Avigilon Alta Open to run at startup

  1. From the app drawer, tap Settings

  2. Tap Permissions

  3. Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto launch.

  4. Toggle Avigilon Alta Open to enable

Step 2: List Avigilon Alta Open as a protected app

  1. From the app drawer, tap Settings

  2. Select Battery, then tap Power saving management

  3. Select App Protection

  4. Toggle Avigilon Alta Open to enable

Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow Avigilon Alta Open to run in the background.

Lenovo

Enable the auto-start setting for the Avigilon Alta Open app:

  1. From the app drawer, tap Settings

  2. Tap Power Manager

  3. Select Background app management

  4. Toggle Avigilon Alta Open to Allow auto-start

OnePlus (Android 7.0 and earlier)

For system versions earlier than Android 8.0 Oreo, ensure that Avigilon Alta Open is set to auto-launch:

  1. From the app drawer, tap Settings

  2. Tap Apps

  3. Tap the gear icon in the top right

  4. Select App Autolaunch

  5. Toggle Avigilon Alta Open to enable

OnePlus (Android 8.0 and later)

Step 1: Check that app storage is set to clear normally (this setting is not available on Android 10, proceed to step 2)

  1. From the app drawer, tap Settings

  2. Tap Advanced

  3. Select Recent apps management

  4. Ensure that Normal clear is enabled

Step 2: Exclude Avigilon Alta Open from battery optimization

  1. From the app drawer, tap Settings

  2. Tap Battery, then Battery Optimization

  3. Tap Apps not optimized and select All apps

  4. Find Avigilon Alta Open and ensure it's set to Don't optimize

OnePlus 3

Adjust your battery optimization to allow Avigilon Alta Open to run in the background:

  1. From the app drawer, tap Settings

  2. Tap Battery

  3. Select Battery Optimization

  4. Tap the Overflow menu in the top right of that screen

  5. Select Advanced Optimization

  6. Toggle Avigilon Alta Open to off

OnePlus 3/3T

On some older OnePlus devices, the top level App Autolaunch setting prevents apps from working in the background. Disable this top level permission and make sure Avigilon Alta Open is allowed to launch automatically.

  1. From the app drawer, tap Settings

  2. Tap Apps

  3. Tap the gear icon in the top right

  4. Tap App auto-launch

  5. Disable App auto-lauch near the top of the screen

  6. Ensure Avigilon Alta Open is set to auto-lauch

OPPO

Step 1: List Avigilon Alta Open as a protected app

  1. From the app drawer, tap Settings

  2. Tap Advanced Settings

  3. Tap Battery Manager, then Protected Apps

  4. Toggle Avigilon Alta Open to enable protection

Step 2: Ignore battery optimization for Avigilon Alta Open

  1. Tap on Settings

  2. Select Battery, then tap on Energy Saver

  3. Find Avigilon Alta Open and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled

Step 3: Add Avigilon Alta Open to start up manager

  1. Open the Security app

  2. Select Privacy Permissions, then Start up manager

  3. Find Avigilon Alta Open and ensure this setting is enabled

Pixel 3

Step 1: Disable Battery Saver mode, which can prevent Avigilon Alta Open from running in the background

  1. From the app drawer, tap Settings

  2. Select Battery, then Battery Saver

  3. Toggle Turn on automatically to off

Note: If you'd prefer to leave this setting on, we recommend lowering the Turn on automatically percentage, keeping in mind that when your phone drops to that percentage, the Avigilon Alta Open app will stop running in the background.

Step 2: Turn off battery optimization for Avigilon Alta Open

  1. From the app drawer, tap Settings

  2. Tap Apps & notifications > Advanced > Special app access > Battery optimization

  3. Make sure Avigilon Alta Open is set to Not Optimized

Samsung

Turn off battery optimization for Avigilon Alta Open:

  1. From the app drawer, tap Settings

  2. Tap Device management

  3. Select Battery

  4. Tap Unmonitored apps

  5. Add Avigilon Alta Open to this list

Samsung (Android 9.0 and later)

Turn off battery optimization for Avigilon Alta Open:

  1. From the app drawer, tap Settings

  2. Tap Apps

  3. Tap the three-dot menu icon 

  4. Tap Special access

  5. Tap Optimize battery usage

  6. Tap All

  7. Scroll down to Avigilon Alta Open and make sure the toggle is off

Xiaomi

Check that Avigilon Alta Open is given permission to autostart:

  1. From the app drawer, tap Security

  2. Tap Permissions

  3. Tap Autostart

  4. Toggle Avigilon Alta Open to enable