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The app says I don’t have access to any entries

The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

The app says I don’t have access to any entries

Owned by Chad Fay, created
Last updated: Apr 16, 2024
1 min read

 Problem

When I try to use the app, it says “I don’t have access to any entries”, what should I do?

 Solution

This generally happens when the admin at your company who created your User did not grant you access permissions.

To get this resolved:

  1. Contact the admin at the organization where you are using Avigilon Alta.

  2. Ask them to check and fix your access permissions.

 

Avigilon Alta Support cannot make any user/access changes. Only the admins at the Org you are trying to use Avigilon Alta at can.

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