The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

I have a new phone and I can't log into the Avigilon Alta Open App

Owned by Mihai Peteu (Unlicensed)
Last updated: Apr 16, 2024 by Chad Fay
1 min read

Hooray for new technology! Unfortunately, your mobile credential is tied to your old phone, but switching it over to your new device is super easy.

What to do when you get a new phone: 

  1. Delete the Avigilon Alta Open App from your new phone.

  2. Re-install the Avigilon Alta Open App.

  3. Open the app, enter your email address associated with your Avigilon Alta Open account, and tap Next.

  4. You’ll receive a setup email from Avigilon Alta Open; open that email on your phone and tap SET UP PHONE.

Note: You can see more details about logging into the app here: How do I log into the Avigilon Alta Open App?

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