Title: Admin Troubleshooting Guide for Mobile Help Requests  
Owner: Chad Fay
Creator: Chad Fay Jan 24, 2024
Last Changed by: Chad Fay Oct 31, 2024
Tiny Link: (useful for email) https://openpath.atlassian.net/wiki/x/LwBmh
Export As: Word · PDF  
External Help Center (1)
    Blog: Resolve mobile access issues faster with User Help Contact
Labels
There are no labels assigned to this page.
Time Editor  
Oct 31, 2024 14:26 Chad Fay View Changes
Oct 18, 2024 16:09 Chad Fay View Changes
Oct 18, 2024 16:07 Chad Fay View Changes
Oct 18, 2024 15:54 Chad Fay View Changes
Sept 16, 2024 18:37 Chad Fay  
Outgoing Links
External Links (3)
    https://help.openpath.com/space/EHC/760152982
    https://support.avigilon.com/s/contactsupport
    https://help.openpath.com/space/EHC
External Help Center (21)     Page: Scanning a Card Credential
    Page: Avigilon Alta Open setup email not received
    Page: How do I troubleshoot Controllers and Smart Readers?
    Page: How to create a Mobile credential
    Page: Avigilon Alta Open iOS mobile app setup and troubleshooting
    Page: How can I create and send a Guest Pass with the Avigilon Alta Open app?
    Page: The app says I don’t have access to any entries
    Page: How do I configure Executive First-In?
    Page: How to use the Avigilon Alta Open app
    Page: What is Remote Unlock and how do I use it?
    Page: How to set up a password to log into the Avigilon Alta Open App
    Page: How do I enable Anti-Passback and Occupancy Management?
    Page: I have a new phone and I can't log into the Avigilon Alta Open App
    Page: What are Entry States?
    Page: How to trigger and revert Lockdown Plans
    Page: Avigilon Alta Open setup email not working
    Page: Why does Apple Wallet appear when I unlock an entry?
    Page: How do I log into the Avigilon Alta Open App?
    Page: iPhone BLE Troubleshooting
    Page: How do I assign schedules to entries?
    Page: "No accounts found", what do I do?