The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

iPhone BLE Troubleshooting

Owned by Mihai Peteu (Unlicensed)
Last updated: Apr 17, 2024 by Chad Fay
1 min read

In rare cases, sometimes an iPhone won't receive BLE requests from nearby Avigilon readers, causing failed unlock attempts.

To check if your iPhone can receive BLE requests from an Avigilon Alta reader:

  1. First, on your iPhone go to Settings > Bluetooth and toggle Bluetooth off and on again, then touch the reader to attempt a touch unlock

  2. If touch unlock still fails, install nRF Connect from the App Store

  3. Open the nRF Connect app, tap OK to let nRF Connect use Bluetooth

  4. Tap Scan

  5. Tap No Filter, then in the Name field type "oprpx" to filter Avigilon readers

  6. You should see a list of Avigilon readers that you can connect to, possibly including one mislabeled as "Apple Watch"

  7. Tap Connect next to the one mislabeled "Apple Watch"

  8. Swipe right to go to the Services tab

  9. Scroll down to "Nordic UART TX Characteristic" and tap on the three down arrows icon to connect

  10. Touch the reader to attempt a touch unlock

  11. If the reader doesn't unlock, contact Avigilon Support