To activate your mobile credential, you need to click on the setup phone link in the setup email from your mobile device. If you don't have access to your email on your device, try one of the workarounds detailed below:

• Access your email on your phone from an Internet browser like Safari or Chrome.

• If that doesn't work, you can forward the email to your phone via SMS from your computer.

  1. In the To: field, enter your ten-digit phone number without dashes and the corresponding SMS gateway address. Some examples are:

     • AT&T: 1234567890@txt.att.net

     • T-Mobile: 1234567890@tmomail.net

     • Sprint: 1234567890@messaging.sprintpcs.com

     • Verizon: 1234567890@vtext.com or 1234567890@vzwpix.com

     • Virgin Mobile: 1234567890@vmobl.com

  2. After you receive the text, click on the message to expand, and scroll down to SET UP PHONE.
     
     

• Copy the link (minus the brackets) and paste it into an Internet browser like Safari or Chrome.

• Click on TAP HERE and when prompted, open in Avigilon Alta Open.
  
  

• If the link doesn't work, or if you're not prompted to open the link in Avigilon Alta Open, see Avigilon Alta Open set up phone link not working.

Additional resources

Learn more about Avigilon Alta Open access methods