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How to set up customer accounts

Owned by Liz McFarland (Unlicensed)
Last updated: Sept 17, 2024 by Chad Fay
2 min read

 

Avigilon Alta Channel Partners can access a special view in Avigilon Alta Access called the Partner Center. This view lets you set up and manage customer accounts (also known as child orgs) and billing. 

 

To set up a new Child Org:

  1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.  

  2. Go to Partner Center > Manage Organizations.

  3. Click Add Org (+).

  4. Fill out Organization Information.

    1. Enter the Organization Name.

    2. Enter the Super Admin’s info.

      1. If the user belongs to another Avigilon Alta organization, you can select Add a user from an existing namespace. To learn more about namespaces, see What is a namespace?

  5. Under Hierarchy, your org is automatically assigned as the Parent Org.

  6. Under Billing:

    1. The billing mode is automatically selected.

    2. Enter an Accounts Payable email for the person who should receive the monthly invoice.

    3. (Optional) Enter a Reference Number to include any additional information on the invoice.

    4. If required, enter the customer's physical address.

  7. Click Save.

Q: What is Auto Assign Basic?

A: This feature will allow orgs to have up to 500 users without an entry license because it uses “Shared Zones” from another org. See What is Zone Sharing?

Note: If you are setting up an org to ONLY use shared zones from another org (this means there with not be any entries or entry licenses), before you click Save, toggle the “Auto Assign Basic” box. This will automatically assign a 500-user basic license to the org.

Once created, you can purchase license packs. See How do I purchase Avigilon Alta software license packs?

For more information on changing currency types and deactivating accounts, refer to How to create and manage customer accounts in Alta Access.