The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page
How to set up customer accounts
- Liz McFarland (Unlicensed)
- Chad Fay
Avigilon Alta Channel Partners can access a special view in Avigilon Alta Access called the Partner Center. This view lets you set up and manage customer accounts (also known as child orgs) and billing.
To set up a new Child Org:
Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.
Go to Partner Center > Manage Organizations.
Click Add Org (+).
Fill out Organization Information.
Enter the Organization Name.
Enter the Super Admin’s info.
If the user belongs to another Avigilon Alta organization, you can select Add a user from an existing namespace. To learn more about namespaces, see What is a namespace?
Under Hierarchy, your org is automatically assigned as the Parent Org.
Under Billing:
The billing mode is automatically selected.
Enter an Accounts Payable email for the person who should receive the monthly invoice.
(Optional) Enter a Reference Number to include any additional information on the invoice.
If required, enter the customer's physical address.
Click Save.
Q: What is Auto Assign Basic?
A: This feature will allow orgs to have up to 500 users without an entry license because it uses “Shared Zones” from another org. See What is Zone Sharing?
Once created, you can purchase license packs. See How do I purchase Avigilon Alta software license packs?
For more information on changing currency types and deactivating accounts, refer to How to create and manage customer accounts in Alta Access.