Customer Help Portal

Search for answers here...

Topics

  1. For Super Admins
    1. Avigilon Alta Support overview
    2. Avigilon Alta Open mobile app error codes
    3. How to find, delete and reuse a card credential
    Show 2 more
  2. For End-Users
    1. Install the Alta Open app on your Apple Watch
    2. Avigilon Alta Open iOS mobile app setup and troubleshooting
    3. Avigilon Alta Open Android mobile app setup and troubleshooting
    Show 3 more
  3. For Installers
    1. How to provision ACUs with a laptop
    2. How to install the Avigilon Keypad Reader
    3. Installing the Video Reader Pro / Video Intercom Reader Pro

Featured portals

  1. Technical Support

    Hours of Operation:
    Email & Phone | 24/7

    To create a ticket related to how-to questions, troubleshooting, and additional issues/concerns with your Openpath hardware and software please go to

    https://support.avigilon.com/s/contactsupport.

    For Help documents please visit https://help.openpath.com/

  2. Account Support

    Hours of Operation:
    Monday-Friday, except on Holidays
    5:00 AM-5:00 PM Pacific Time

    For any customer operations requests and inquiries such as dealer transfers, subscription questions, and cancellation requests.

  3. Order Requests

    Hours of Operation:
    Monday-Friday, except on Holidays
    7:00 AM-7:00 PM Eastern

    We are migrating away from this portal on September 9th, 2025, please plan to email your purchase orders to orders@openpath.com. Feel free to reach out with any questions.

  4. Openpath RMA

    Welcome! You can raise a request for Openpath RMA using the options provided.

  5. New Partner Onboarding

    Hours of Operation:
    Monday-Friday, except on Holidays
    10:00 AM-7:00 PM Eastern

    Welcome! Connect with our team for all New Partner Onboarding related matters using the options provided.

Suggested forms

  • Warranty Replacement in Openpath RMA

    Replacement request for defective Avigilon Alta Access hardware.

  • Other Requests in Account Support

    For any subscription-related requests, where another request type is not appropriate.
    Use this request for inquiries such as prorated credit inquiries for upgrades, updates to purchaser and accounts payable information, organization name changes, and address changes.

  • New Order Request in Order Requests

    Do you have a PO? Submit your order here!

  • Subscription Change Request in Account Support

    This is not for organization cancellations/deactivations, (please utilize cancellation form)!
    Any Subscription Change Requests
    (Upgrades, Term Updates, Downgrades, Subscription Line Cancellation, Consolidation of Organizations, and Subscription Model Change from legacy to license).

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