The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

Controller OS and Device Firmware Update

Created by Chad Fay
Last updated: Oct 02, 2024
2 min read

For a more detailed overview please read through - Detailed Overview and Troubleshooting of the Controller OS and Device Firmware Update

 

Starting August 20, 2024, we will have an update for Avigilon Alta hardware devices.

Controller OS Update - (Access Control Core, Single Door Controller, First Gen Controllers)

Firmware Update - (Smart Readers, Smart Keypad Readers, Video Reader Pro, Video Intercom Reader Pro, and Expansion Boards)

Note: Available updates are major releases and cannot be performed using the batch actions feature.
We recommend performing the update on-site to handle any potential reboots or troubleshooting if required.

We are upgrading all controllers to a newer Linux kernel and operating system version, specifically from kernel Version 4.x to 5.x. This update aims to improve the operating system's stability and security and ensure compatibility for future feature developments.

Additionally, we are updating the firmware of the Smart Readers and Smart Keypad Readers, including the Video Reader Pro, Video Intercom Reader Pro, and Expansion Board to enhance performance and address any existing bugs. Smart reader HW types ≤16 will not receive the firmware update.

Please note that this is a manual update and not part of your scheduled maintenance window. To update your devices, navigate to Devices > Device updates. Click on “Important update - Action Required” to access crucial information about the update and choose a suitable time for the update to occur.

Note: Although updates have been tested under various network conditions, customers may have unique configurations, firewalls, and intrusion systems specific to their environments. Ensuring the system can communicate outbound during the upgrade will help ensure a smooth process.

The update is performed through Control Center but some customers may request partners to be on-site for the update to handle any potential troubleshooting if required.

If you opt to update your device, the process will take place within a 2-hour window. Please be aware that this update requires manual intervention and will result in downtime for your device.

Once complete, all device hardware will automatically reboot and return to active status. Multiple device reboots will occur throughout the process.

If you experience any issues don't hesitate to contact Avigilon Alta Support.