The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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Connect Freshworks with Avigilon Alta and establish an automated alarm monitoring process. Avigilon Alta events will create tickets that need to be acknowledged by the monitoring team with the option to add notes as necessary.

How to set up the integration:

  • Grab the API key from your user profile in Freshservice. This is accessible in your profile settings by clicking on the profile icon.

  • In the Avigilon Alta control center, go to Configuration -> Rules Engine.

  • In the Rules Engine, create a new rule.

  • Select “Use JSON Editor” and add the following:

{
  "version": "1.0",
  "trigger": {
    "properties": {
      "event": {
        "enum": [
          "entry.forcedOpen"
        ]
      }
    }
  },
  "requests": [
    {
      "type": "http",
      "blocking": false,
      "preRequestDelaySeconds": 0,
      "httpParams": {
        "headers": [
          "Content-Type: application/json",
          "Authorization: Basic API KEY"
        ],
        "method": "post",
        "url": "https://motorolasolutions.freshservice.com/api/v2/tickets",
        "body": "{\"description\": \"{{event.data.entriesRelayState.0.entryName}} has been forced open\",\"subject\": \"Door Forced\",\"email\": \"ben@openpath.com\",\"priority\": 1,\"status\": 2,\"cc_emails\": [\"donny@openpath.com\",\"chris@openpath.com\",\"travis@openpath.com\"]}"
      }
    }
  ]
}

  • Tickets will then be populated in Freshservice.

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