The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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You can use the Suspend Idle Users Timeout Setting to suspend users who have not unlocked an entry within the set time duration. The minimum duration is the Offline Timeout Setting plus 7 days. Leave the setting blank to never suspend users.

To configure the Suspend Idle Users Timeout Setting:

  1. Go to https://control.openpath.com/login and log in. To access the European Partner Center, please go to https://control.eu.openpath.com/login

  2. Go to Administration > Account

  3. Under Security Settings, click Change Settings

  4. In the Suspend Idle Users Timeout Setting field, enter the number of days that a user is allowed to be idle before being suspended

    1. Users with portal access will never be suspended

  5. Click Save

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