The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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From the User Management screen, use the checkboxes and Batch Actions to change the status of an individual or multiple users: 

  • Activate Users: reactivates a suspended user

  • Suspend Users: disables mobile app usage and admin portal access (if granted to the user)

  • Delete Users: revokes access from the user but still keeps the user in the system for reporting and record-keeping purposes

  • Reset Anti-Passback: if using anti-passback, resets a user’s anti-passback state

  • Create Mobile Credentials: automatically creates mobile credentials for the selected users

  • Send Mobile Credentials: send mobile setup emails to the selected users

    • If a user has multiple mobile credentials, they’ll receive multiple setup emails

  • Disable Remote Unlock: disables remote unlock permissions for the selected users

  • Enable Remote Unlock: enables remote unlock permissions for the selected users

To perform a batch action:

  1. Go to https://control.openpath.com/login and log in. To access the European Partner Center, please go to https://control.eu.openpath.com/login

  2. Go to Users > Users

  3. Click the checkmarks next to the users you’d like to modify (or click the top checkmark to select all users on the page)

  4. Click Batch Actions, then select the action from the dropdown

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