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If you’re a Super Admin, try the following in the Control CenterAlta Access:
Run an Entry Audit Report to make sure that the user has access to the entry
Go to Devices > Wireless Locks and Wireless Lock Gateways and check that both devices are connected and online
Go to Users > Users, click on the name of the user, then click on the Credentials tab. Edit their mobile credential to set a start date to a date in the past
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Your device’s Bluetooth/Internet is unavailable
If your mobile credential can’t communicate with Avigilon Alta, see Avigilon Alta Open Android Mobile App Troubleshooting and iPhone BLE Troubleshooting
An Access Control Unit (ACU) is offline and you’re attempting to unlock over Wi-Fi/Cellular (as opposed to Bluetooth)
Facility managers can receive alerts and monitor ACU status in the Control CenterAlta Access. See How do I troubleshoot Controllers and Readers?
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