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If you requested a setup email through the Openpath app but didn't receive one, ask your local system administrator to check the following:

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1. Go to https://control.openpath.com/login and log in. To access the European Control Center, please go to https://control.eu.openpath.com/login

2. Go to Users > Users and locate the user. If the user does not exist, create one:

   1. Click Create User.

      • If the user has an Avigilon Alta identity, enter the email address associated with their identity, and select the checkbox Add a user from an existing namespace. You'll need to enter the namespace associated with the user's identity.

   2. Enter the user's email address, name, and start and end date.

   3. Click Save

   4. Create a mobile credential for the user. How do I create a Mobile Credential?

3. On the Users page, check that the Status column indicates Active.

4. If the user is Suspended or Deleted, click the checkmark next to the user's name and click the Batch Actions dropdown.

5. Click Activate Users.

6. Next, check that the Start Date and End Date fields are correct. (A user won't receive a setup phone link if they request one outside of these dates.)

7. If you'd like to edit these dates, click the name of the user to go to their User Details.

8. Modify the Start Date and/or End Date, then click Save.

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