Important Update: Please read this full notice for information and options.
Controller OS Update - (Access Control Core, Single Door Controller, First Gen Controllers)
Firmware Update - (Smart Readers, Smart Keypad Readers, Expansion Boards)
Note: Available updates are major releases and cannot be performed using the batch actions feature.
Starting May 13th, 2024, we will have an update for Avigilon Alta hardware devices.
We are moving all controllers to an updated Linux kernel and operating system. The update is from kernel Version 4.x to 5.x. This update enhances the stability and security of the operating system and provides better compatibility for future feature developments.
We are also updating the Smart Reader and Expansion Board Firmware to improve performance and resolve outstanding bugs.
You will have the ability to manually update the devices by going to Devices > Device updates, you can click on “Important update - Action Required” to get important information about the update and the option to start the update to meet your scheduling needs better.
If you choose to start the update now your device will update within a 2-hour window. Currently, the update is a manual process as device downtime will occur.
During the update process, associated entries will be unavailable for use. The update process can take up to 1.5 hours to complete depending on the number of readers connected to an ACU.
Because of this, we DO NOT recommend updating all ACUs at the same time.
Once complete, all device hardware will automatically reboot and return to active status.
If you experience any issues don't hesitate to contact Avigilon Alta Support.
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