The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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You can unlock entries from your web browser by generating Webhook URLs. First, you'll need a Cloud Key Credential which you can learn more about here: What are Cloud Key Credentials and how do I send Guest Access Links? Instead of sending Guest Access Links from the mobile app, you'll generate them from the Control Center.

To unlock an entry from a web browser:

  1. Go to https://control.openpath.com/login and log in. To access the European Control Center, please go to https://control.eu.openpath.com/login.

  2. Under Users > Users, click on your name to go to your User Details.

  3. Under the Credentials tab, locate your Cloud Key Credential.

  4. Click Generate Webhook URL.

    1. Select the Entry you wish to unlock.

    2. Enter a description, then adjust the dates/times the link will be active if necessary.

    3. Click Generate Links.

  5. Click Guest Access Link: Copy to Clipboard and paste it into a new tab or new window of your favorite Internet browser.

  6. Click the blue Click to Unlock button to unlock your entry. A green checkmark will appear to let you know your entry has been unlocked successfully. You can leave this tab open and unlock the entry as needed, just be aware of the expiration date you set when creating the Webhook URL.

For an alternative method, see: How do I unlock entries from the Control Center?

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