Important Update: This update was pulled back due to a few found issues and will be re-released shortly. Watch this page for updates on when it will be available again.
Note: We recommend having installers perform the update on-site to handle any potential reboots or troubleshooting if required.
Controller OS Update - (Access Control Core, Single Door Controller, First Gen Controllers)
Firmware Update - (Smart Readers, Smart Keypad Readers, Expansion Boards)
Note: Available updates are major releases and cannot be performed using the batch actions feature.
We recommend performing the update on-site to handle any potential reboots or troubleshooting if required.
Starting July 22nd, 2024, we will have an update for Avigilon Alta hardware devices.
We are upgrading all controllers to a newer Linux kernel and operating system version, specifically from kernel Version 4.x to 5.x. This update aims to improve the operating system's stability and security and ensure better compatibility for future feature developments.
Additionally, we are updating the firmware of the Smart Reader and Expansion Board to enhance performance and address any existing bugs.
Please note that this is a manual update and not part of your scheduled maintenance window at this time. To update your devices, navigate to Devices > Device updates. Click on “Important update - Action Required” to access crucial information about the update and choose a suitable time for the update to occur.
If you opt to update your device now, the process will take place within a 2-hour window. Please be aware that this update requires manual intervention and will result in downtime for your device.
Warning: During the update process, associated entries will be unavailable for use. The approximate length of the updates are:
Smart Readers - 5 minutes per reader
Expansion Boards - 5 minutes per board
ACUs - 10 minutes
The update process on average is between 30 minutes to 3.5 hours to fully complete depending on the number of readers connected to an ACU and network speeds. Because of this, we DO NOT recommend updating all ACUs at the same time.
Once complete, all device hardware will automatically reboot and return to active status. Multiple device reboots will occur throughout the process.
If you experience any issues don't hesitate to contact Avigilon Alta Support.
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