The Video Intercom Virtual Directory is an optional method for providing visitors with a graphical interface for searching and selecting who they will call from the intercom.
With the Virtual Directory enabled a business will be able to easily provide visitors a list of the available users or units using a QR code placed anywhere near the intercom. Visitors simply scan the QR code with their phones and are then given a temporary list of the available users for that intercom.
When the visitor initiates a call, using the mobile webpage, the intercom will then begin the call to that user or unit.
The available list of users is tied to the intercoms’ scheduled routing profiles, so any configured availability will be maintained between both the visitor directory and voice assistant methods of reaching users.
Note: To use this you will need to set up either Direct Connect profiles, Unit Connect profiles, or both.
The whole Virtual Directory feature is used to just start a call at the intercom. Since the overall intended use is to have the QR code at the intercom for someone to scan, pick who they want to call, and then talk to them through the intercom. Not to start remote calls thru the Control Center.
Enabling the Intercom Virtual Directory
Note: You don’t have to enable this feature on every intercom.
Go to Devices > Video intercom readers.
Click to edit the intercom device to enable this feature on.
Click the Virtual Directory tab at the top of the page.
Toggle Enable Virtual Directory.
This will present you with a QR code, a download button, so you can print it out, a button to regenerate a new QR code if the old one gets destroyed, and the ability to preview what the visitor will see.
Below the QR code, optionally, you can give your directory a title, put in notes for the visitor, and select the values from the drop downs you want the visitor to see from the User directory and the Unit directory.
Once the Visitor scans the QR code they will be brought to the directory where they can choose to contact the User, the Unit, or the Front desk.
User Example:
Unit Example:
Intercom Virtual Directory QR Code Recommendations
The QR code image generated for the Intercom Visitor Directory can be incorporated into any signage or display needed by customers.
One option is to print out the QR code onto a weatherproof sticker to place near the Intercom.
An example of a simple-to-use solution would be the Printable Signs - Surface Safe Adhesive | Avery stickers are available in many different shapes and sizes and can be printed from inkjet and laser printers. Avery provides simple-to-use printing templates allowing you to print the QR code image generated from Control Center onto their stickers.
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