The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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You get alarm alerts, now what?

Because you were set up to receive alerts for specific alarms it is up to you to acknowledge them. Instructions on what you do are set up by the admin in the alarm.

If you have not gone through the Alarm Management FAQ we recommend starting there.

You can see your alarm alerts come through from the Control Center in the form of a pop-up on the lower right-hand side of any page.

Alarm Details

To acknowledge the alarms click on the alarm to open it. You will be presented with the alarm details and instructions (if added by the admin) on the steps you will take. In my example, the instructions are “Acknowledge and close. Notes required”

Alarm Actions

Here you will choose what action to take, and if required leave a note.

Note: If notes are NOT required you can acknowledge from the Status ‘Active’ drop-down on the Alarm Dashboard.

Alarm History

This shows the history of the alarm you are acknowledging

Click SAVE in the lower right corner to finish acknowledging the alarm

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