The current Openpath Jira and Confluence instances will be migrated to the MSI On-Premise solution from August 9th-11th, the current platform will be set to read-only and all future usage will be in the Avigilon Instance. Please ensure access to MSI Jira & MSI Confluence, both are accessible through OKTA. For additional information and details please refer to the Atlassian migration page

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How do I update my billing information?

Avigilon Alta's Return Policy

Avigilon Alta's Shipping Policy

Basic, Premium, and Enterprise Licenses

How do I purchase Avigilon Alta software license packs? 

Where can I go to activate autopay?

How can I pay my invoices through the portal?

I received hardware that I’d like to return. Who do I send it to?

How can we see which of our locations are online and which ones we’re being billed for?

The number of doors on my invoice doesn’t match. Where can I find the number that is driving the invoice count?

I’m trying to pay this online, but none of my passwords are working. How do I get this paid?

How do I update our AP contact information? Can we have more than one email address?

Who do I enter as Accounts Payable Email when creating a new Org?

How do I find the tracking number for an outstanding hardware order?

I have a credit card on file. Is there an autopay option?

We had a card on file in the past and used to be on autopay. Why do I still receive payment reminders for open invoices?

Is this invoice annual or monthly? And how is it being calculated?

I want to update my card on file, but when I click edit, everything is greyed out. How do I update my card?

I have 30-day terms set up on my account, but also have a card on file and autopay is not checked. Why am I being charged now and not in 30 days?

Does the autopay apply to both hardware and software invoices?

I’m having trouble paying my invoice(s) and don’t want there to be any penalties. Will there be any service interruption?

There are several invoices in my billing center that I can’t click on to make a payment. Why is that?

I have a purchase order, who do I send it to in order for it to be processed?

Where to find my Credit Memos?

More Avigilon Alta Help Articles

Admin Help

User Help

Installation Help

Getting Started Help

Integrations Help

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