Important Update: Please read this full notice for information and options.
Controller OS Update - (Access Control Core, Single Door Controller, First Gen Controllers)
Firmware Update - (Smart Readers, Smart Keypad Readers, Expansion Boards)
Note: Available updates are major releases and cannot be performed using the batch actions feature.
Starting May 13th, 2024, we will have an update for Avigilon Alta hardware devices.
We are upgrading all controllers to a newer Linux kernel and operating system version, specifically from kernel Version 4.x to 5.x. This update is aimed at improving the stability and security of the operating system, as well as ensuring better compatibility for future feature developments.
Additionally, we are updating the firmware of the Smart Reader and Expansion Board to enhance performance and address any existing bugs.
Please note that this is a manual update and not part of your scheduled maintenance window at this time. To update your devices, navigate to Devices > Device updates. Click on “Important update - Action Required” to access crucial information about the update and choose a suitable time for the update to occur.
If you opt to update your device now, the process will take place within a 2-hour window. Please be aware that this update requires manual intervention and will result in downtime for your device.
During the update process, associated entries will be unavailable for use. The update process can take up to 1.5 hours to complete depending on the number of readers connected to an ACU.
Because of this, we DO NOT recommend updating all ACUs at the same time.
Once complete, all device hardware will automatically reboot and return to active status.
If you experience any issues don't hesitate to contact Avigilon Alta Support.
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