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If you're an Android user, you may have issues with Wave to Unlock/Touch not working because an operating system or device setting prevents Openpath Avigilon Alta Open from running in the background. Please check both your operating system and device model settings listed below.

Info

Note: Although these instructions will disable battery optimizations in Android for the Openpath Avigilon Alta Open app, Openpath Avigilon Alta Open has specifically included our own battery optimization features within our app to minimize battery usage.

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In addition to enabling location for the Openpath Avigilon Alta Open app, ensure that you also have Location on for your device. See Why does the Openpath Avigilon Alta Open app need to know my location?

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In order for Wave/Touch to work reliably, you may need to turn on Emergency Location. See Why does the Openpath Avigilon Alta Open app need to know my location?

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For devices running Android version 6.0.1 and newer, check that your battery optimization is not preventing Openpath Avigilon Alta Open from running in the background.

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  1. From the app drawer, tap Settings.

  2. Select Battery.

  3. Tap the Overflow menu icon and choose Battery Optimization.

  4. Tap the downward caret and choose All apps.

  5. Tap OpenpathAvigilon Alta Open, then tap Don't optimize.

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  1. From the app drawer, tap Settings

  2. Select Apps

  3. Find and tap OpenpathAvigilon Alta Open

  4. Select Battery, then tap Battery Optimization

  5. From here, select Apps not optimized option and change it to All apps

  6. Find OpenpathAvigilon Alta Open in this list and set to Don't optimize

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For devices running Android version 9, make sure the Adaptive Battery feature is not preventing Openpath Avigilon Alta Open from running in the background:

  1. From the app drawer, tap Settings

  2. Select Battery

  3. Choose Adaptive Battery

  4. Tap Restricted apps, and make sure Openpath Avigilon Alta Open is not listed

Android Device Models

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asuszenfone70
asuszenfone70
Asus Zenfone (Android 7.0)

Step 1: Ensure that Openpath Avigilon Alta Open is set to auto-start

  1. From the app drawer, tap Settings

  2. Tap Power Management

  3. Select Auto-start Manager

  4. Find Openpath Avigilon Alta Open and ensure it's enabled

Step 2: List Openpath Avigilon Alta Open as a protected app

  1. From the app drawer, tap Mobile Manager

  2. Tap Boost

  3. Tap Enable Super Boost, then select Protected app list

  4. Verify that Openpath Avigilon Alta Open is on the list

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asuszenfone2
asuszenfone2
Asus Zenfone 2

Make sure that Openpath Avigilon Alta Open is allowed to begin on startup from your Auto-start manager:

  1. From the app drawer, tap Apps

  2. Tap Auto-start manager

  3. Toggle Openpath Avigilon Alta Open to Allow

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honor6
honor6
Huawei Honor 6

List Openpath Avigilon Alta Open as a protected app:

  1. From the app drawer, tap Settings

  2. Tap Power Saving

  3. Tap Protected apps

  4. Toggle OpenpathAvigilon Alta Open to enable

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honor8
honor8
Huawei Honor 8

Step 1: List Openpath Avigilon Alta Open as a protected app

  1. From the app drawer, tap Settings

  2. Tap Advanced Settings

  3. Tap Battery Manager

  4. Tap Protected apps (or Close apps after screen lock)

  5. Toggle OpenpathAvigilon Alta Open to enable

Step 2: Ignore battery optimizations for OpenpathAvigilon Alta Open

  1. From the app drawer, tap Settings

  2. Tap Apps

  3. Tap Advanced

  4. Select Ignore battery optimizations

  5. Choose OpenpathAvigilon Alta Open and ignore the app

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huaweip8lite
huaweip8lite
Huawei P8 lite

Enable Openpath Avigilon Alta Open to run at startup:

  1. From the app drawer, tap Phone Manager

  2. Swipe left and tap Startup Manager

  3. Tap OpenpathAvigilon Alta Open and ensure that it's set to run automatically at system startup

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huaweimate8
huaweimate8
Huawei Mate 8 & Huawei Nova Plus

Ensure that Openpath Avigilon Alta Open is exempt from your device's battery optimization features:

  1. From the app drawer, tap Settings

  2. Tap Advanced Settings

  3. Tap Battery Manager

  4. Tap Protected apps

  5. Toggle OpenpathAvigilon Alta Open to enable

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huaweimate10
huaweimate10
Huawei Mate 10

Ensure that Openpath Avigilon Alta Open is exempt from your device's battery optimization features:

  1. From the app drawer, tap Settings

  2. Tap Apps, then tap Apps again

  3. In the top right corner, tap the three dots icon to expand the menu

  4. Tap Special Access

  5. Tap Battery optimization

  6. Tap Not Allowed to switch to All apps

  7. Tap OpenpathAvigilon Alta Open

  8. Tap Don't Allow

  9. Tap OK

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lecotv
lecotv
LeEco/LeTV

Step 1: Enable Openpath Avigilon Alta Open to run at startup

  1. From the app drawer, tap Settings

  2. Tap Permissions

  3. Tap Manage Auto Launch. If you have enabled other apps to auto-launch, you'll see You've enabled [x] apps to auto launch.

  4. Toggle OpenpathAvigilon Alta Open to enable

Step 2: List Openpath Avigilon Alta Open as a protected app

  1. From the app drawer, tap Settings

  2. Select Battery, then tap Power saving management

  3. Select App Protection

  4. Toggle OpenpathAvigilon Alta Open to enable

Note: If you have enabled Lock Screen Cleanup and Ultra Long Standby during Sleep, you must disable them to allow Openpath Avigilon Alta Open to run in the background.

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Enable the auto-start setting for the Openpath Avigilon Alta Open app:

  1. From the app drawer, tap Settings

  2. Tap Power Manager

  3. Select Background app management

  4. Toggle Openpath Avigilon Alta Open to Allow auto-start

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oneplus7
oneplus7
OnePlus (Android 7.0 and earlier)

For system versions earlier than Android 8.0 Oreo, ensure that Openpath Avigilon Alta Open is set to auto-launch:

  1. From the app drawer, tap Settings

  2. Tap Apps

  3. Tap the gear icon in the top right

  4. Select App Autolaunch

  5. Toggle OpenpathAvigilon Alta Open to enable

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oneplus8
oneplus8
OnePlus (Android 8.0 and later)

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  1. From the app drawer, tap Settings

  2. Tap Advanced

  3. Select Recent apps management

  4. Ensure that Normal clear is enabled

Step 2: Exclude Openpath Avigilon Alta Open from battery optimization

  1. From the app drawer, tap Settings

  2. Tap Battery, then Battery Optimization

  3. Tap Apps not optimized and select All apps

  4. Find OpenpathAvigilon Alta Open and ensure it's set to Don't optimize

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Adjust your battery optimization to allow Openpath Avigilon Alta Open to run in the background:

  1. From the app drawer, tap Settings

  2. Tap Battery

  3. Select Battery Optimization

  4. Tap the Overflow menu in the top right of that screen

  5. Select Advanced Optimization

  6. Toggle Openpath Avigilon Alta Open to off

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oneplus3t
oneplus3t
OnePlus 3/3T

On some older OnePlus devices, the top level App Autolaunch setting prevents apps from working in the background. Disable this top level permission and make sure Openpath Avigilon Alta Open is allowed to launch automatically.

  1. From the app drawer, tap Settings

  2. Tap Apps

  3. Tap the gear icon in the top right

  4. Tap App auto-launch

  5. Disable App auto-lauch near the top of the screen

  6. Ensure Openpath  Avigilon Alta Open is set to auto-lauch

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oppo
oppo
OPPO

Step 1: List Openpath Avigilon Alta Open as a protected app

  1. From the app drawer, tap Settings

  2. Tap Advanced Settings

  3. Tap Battery Manager, then Protected Apps

  4. Toggle OpenpathAvigilon Alta Open to enable protection

Step 2: Ignore battery optimization for OpenpathAvigilon Alta Open

  1. Tap on Settings

  2. Select Battery, then tap on Energy Saver

  3. Find OpenpathAvigilon Alta Open and ensure that Freeze when in Background, Abnormal Apps Optimization and Doze are all disabled

Step 3: Add Openpath Avigilon Alta Open to start up manager

  1. Open the Security app

  2. Select Privacy Permissions, then Start up manager

  3. Find OpenpathAvigilon Alta Open and ensure this setting is enabled

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Step 1: Disable Battery Saver mode, which can prevent Openpath Avigilon Alta Open from running in the background

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Note: If you'd prefer to leave this setting on, we recommend lowering the Turn on automatically percentage, keeping in mind that when your phone drops to that percentage, the Openpath Avigilon Alta Open app will stop running in the background.

Step 2: Turn off battery optimization for OpenpathAvigilon Alta Open

  1. From the app drawer, tap Settings

  2. Tap Apps & notifications > Advanced > Special app access > Battery optimization

  3. Make sure Openpath Avigilon Alta Open is set to Not Optimized

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samsung
samsung
Samsung

Turn off battery optimization for OpenpathAvigilon Alta Open:

  1. From the app drawer, tap Settings

  2. Tap Device management

  3. Select Battery

  4. Tap Unmonitored apps

  5. Add OpenpathAvigilon Alta Open to this list

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samsung9
samsung9
Samsung (Android 9.0 and later)

Turn off battery optimization for OpenpathAvigilon Alta Open:

  1. From the app drawer, tap Settings

  2. Tap Apps

  3. Tap the three-dot menu icon 

  4. Tap Special access

  5. Tap Optimize battery usage

  6. Tap All

  7. Scroll down to Openpath Avigilon Alta Open and make sure the toggle is off

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xiaomi
xiaomi
Xiaomi

Check that Openpath Avigilon Alta Open is given permission to autostart:

  1. From the app drawer, tap Security

  2. Tap Permissions

  3. Tap Autostart

  4. Toggle OpenpathAvigilon Alta Open to enable