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Follow To set up the device, follow the steps for Setting up Creating a Video Reader Pro / Video Intercom Reader Pro in the Control Center to set up the device in the Control CenterAvigilon Alta Access.

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Note: For Avigilon firmware upgraded before October 2nd, 2023, time synchronization will only occur with the DHCP time (if it provides NTP), but not with both DHCP and Cloud. This might cause issues if your DHCP has an invalid NTP configuration. With the new Avigilon firmware update, time synchronization is done with NTP servers from both DHCP and our Cloud NTP servers. If your device is still unable to cannot sync time, it may be because our cloud NTP servers and the DHCP's NTP servers are being blocked. If you upgraded before October 2nd, another update is available for installation.

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Attention: Interacting with Video Intercom calls from the Avigilon Alta Open app requires a minimal app version of 2.10.0.

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Note: You get 5 free Video Intercom Reader Pro user licenses per org. Any users over 5 tied to a group in the Routing Profiles will need a license.

Prerequisites for using the Video Intercom Reader Pro features

Note
Intercom cloud calling currently can only be made from the following regions because of the availability of cloud servers: North America, South America, Southeast Asia, East Asia, and Europe

• Network Requirements

• Video Intercom Voice Assistant app from the App marketplace.

• Cloud Video Storage plan (for Visual Voicemail).

• Set up the Access Groups.

• Set up Entry Schedules

• Set up Routing profiles.

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• (Optional) Set up Building Management.

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Alta Access Features for the Video Intercom Pro

• Alert Settings

• Rules Engine

• Roles and Permissions

• Account level Security

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alert alert

Alert Settings
We’ve added three new events that can trigger alerts in the Alert Settings - Configurations > Alerts: Intercom Session StartedButton Pressed, Motion Detected, Audio Detected, and Video Reader Tamper Detected. If you have a busy environment with frequent motion detection, consider whether enabling Motion Detection alerts is the best option for your Alert Settingssettings.

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rules rules

Rules Engine
Similar to the Alert Settings, we’ve added new events that can trigger rules in the Rules Engine. You can now filter these rules to apply to only one Video Intercom Reader Pro, allowing you to fine-tune the rules to suit the environment of that specific device.

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• Trigger:

  • Type: Video intercom reader

  • Event:

    • Intercom button pressed

    • Intercom direct connect session requested

    • Intercom front desk connect session requested

    • Motion detected

    • SIP DTMF digit heard

    • Sound detected

    • Tamper detected

    • Video device - QR code detected

    • Video voicemail notification

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roles roles

Roles and Permissions

We understand that incorporating video and images into the Avigilon Alta Control Center Access can be sensitive for some organizations. Therefore, we’ve added permissions to ensure every organization can configure the system to meet their needs.

The Role Management page now allows a Role to have the following permissions:

• View Live Feed: Users can see the live video feed from a Video Intercom Reader Pro View live feeds from linked cameras.

• Playback Video Clips: Users can view and playback Playback video clips associated with events from a Video Intercom Reader Pro.Avigilon Video Device: Users can adjust the video settings related to the Video Intercom Reader Profrom linked cameras.

• Export video clips: Export video clips for local storage.

• Openpath video device: Fine-tune video setting.

• Openpath video intercom: Fine-tune intercom settings and routing.

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security security

Account-Level Security

We’ve also added account-level security settings to your organization's videos to control access for Avigilon Alta Support and parent organizations (if applicable). If these settings are toggled offthis setting is set to No, Support will not be able to view any video:

• The live video stream will not load.

• Video clips will not play.

• Any thumbnails will be obfuscated.

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Intercom Video Features: Video Settings Tab

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• Video Properties: Adjust image controls to ensure the best quality image.

• Detection Settings: Enable or disable Motion Detection and set a Sensitivity level. Any motion detection events that exceed this threshold will be stored as video clips, making it important to align this setting with the environment your Video Intercom Reader Pro monitors. Below the Detection Settings, you can click and drag on the video frame to apply a Privacy Mask or a Region of Interest:

  • Enable QR code recognition: Read third-party QR codes (Premium and Enterprise software licenses).

  • Privacy Mask: Blackout certain areas of the video feed to hide sensitive areas from users.

  • Region of Interest: Apply motion detection settings only to a specified area. Multiple Privacy Masks and Regions of Interest can be applied.

• Recording Settings: Control the display of a burned-in timestamp and device name, which appear in the top right corner of any recordings made by the Intercom camera of the Intercom.

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Alta Access Intercom Calling

You can make calls to call the Avigilon Video Intercom from within the Control Center Alta Access using certain browsers (Safari and Firefox are not supported). To initiate a call, open the live view window and click the phone icon.

You can also configure the Control Center Alta Access to receive notifications for the currently logged-in Avigilon Alta user users when they are being called. To enable these notifications:

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Intercom/Voice Assistant Features

The Intercom Settings tab provides configuration options for the Text-To-Speech language, messaging, and Audio features of the Video Intercom Reader Pro.

• Text-To-Speech Configuration:

  Configuration:

  • Language: Select the language spoken to and replied to from the Video Intercom. We currently support:

    • English (North America)

    • French (France)

    • German (Germany)

    • Italian (Italy)

    • Polish (Poland)

    • Spanish (Mexico)

    • Spanish (Spain)

  • Default Message: Plays if no user Routing Profiles have been added.

  • Initial Greeting Message: Plays when a guest presses the Intercom Call button.

  Microphone Settings:

  • Skip greeting for front desk: This setting skips the Initial Greeting and Forwarding message if the only routing profile active is the Front Desk. When visitors press the call button, front desk users will be notified immediately.

• Audio:

  • Microphone - Control when the microphone is enabled, its sensitivity level, and whether it records audio.

    • Enabled - Always On: Audio can be heard

    both

    • during Intercom calls and from the Live View.

    • Enabled - On During Intercom Events: Audio will not be heard from the Live View.

  • Codec - The default audio codec is OPUS, except for intercoms using ONVIF. Although ONVIF supports OPUS, if your VMS (Video Management System) is configured to use G.711, changing the codec on the intercom to OPUS will break the audio. To restore audio, you'll need to update the VMS settings to match the intercom's codec.

  • Audio Recording: Allows audio to be recorded during events.

  • Audio Detection (Only available with Microphone Enabled - Always On): Triggers events based on audio detection.

• Speaker Settings:

  • Enable or disable the speaker.

  • Control the volume level.

• Privacy:

  • Help improve intercom voice interactions by sharing data

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Note: The Default message and Initial greeting have a max 130 character limit each.

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Session Initiation Protocol (SIP)

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Note: We have tested the Video Intercom Reader SIP only with the following IP PBX servers and cannot guarantee functionality with other IP PBX systems. As additional systems are tested and validated, they will be added here. Asterisk PBX Issabel PBX

SIP can be enabled to be used as the primary protocol or as a failover system. For information about the installation installing and configuration of configuring your PBX software and VoIP phone systems, refer to third-party vendor documentation.

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Note: Enabling SIP on the Video Intercom Reader will disable the voice assistant interface.

SIP

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Configuration Settings:

• SIP mode: Change from SIP disabled (default) to SIP only to use SIP exclusively, or to SIP failover to use SIP only during internet outages.

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• SIP

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• SIP Address: address: The IP address of the PBX software.

• Authentication Useruser: The extension number for the Video Intercom Reader (e.g., 5555).

• Authentication Passwordpassword: The password for the extension number for the Video Intercom Reader.

• Display Name name (optional): The caller ID to be that is displayed on the Video Intercom Reader (e.g., OP Intercom).

• ID/Call Destinationdestination: The extension number for the VoIP phone system.

• Device SIP Numbernumber: The extension number for the Video Intercom Reader, which should be the same as the Authentication User.

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1. Prerequisites: Ensure that Access Groups and Entry Schedules are already configured as they are needed for Routing Profiles.

2. Creating a Profile:

   • Go to the Routing Profiles page and click the + button to add a new Routing Profile.

   • Name the profile and select the Profile Type. There are four Profile Types:

     • Direct Connect: Allows guests to call individual users by stating their full first and last name to the Voice Assistant.Unit Connect: Allows guests to call a group of users by asking for the unit name/number those users are associated with under Building Management configurations.

     • Front Desk Connect: Forward the intercom call to a configured user/group.

     • Visual Voicemail: Records a Visual Voicemail from the guest and notifies all users added to the profile.

     • Unit Connect: Allows guests to call a group of users by asking for the unit name/number those users are associated with under Building Management configurations.

Configuring the Profile

• Profile Schedule: Set the time frame when this Intercom Profile will be active, using the Entry Schedule. This prevents users from being interrupted by intercom calls outside of business hours or other predefined timeframes.

• Available Recipient Groups: Assign one or more User Groups who can be reached by this Intercom Profile. Configure the User Group ahead of time.

• Backup Configuration: Controls the behavior for ending or transitioning sessions with this Intercom Profile.

  • Timeout Until Fallback Profile: The duration the intercom will wait before switching to a Farewell Message or another Intercom Profile.

  • Fallback Profile: Select whether the Intercom should read a Farewell Message or switch to a different Intercom Profile if the initial profile is unavailable.

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This setup ensures that guests are efficiently directed to the appropriate users or groups, even outside of standard availability times.

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Related:

How to set up Building Management for the Video Intercom Reader Pro

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