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How to file a ticket for Support to best help you
Can Openpath Support make changes to my Control Center?
How do I troubleshoot an offline ACU?
ACU offline - Typical causes and solutions
How do I troubleshoot Controllers and Smart Readers?
Basic, Premium, and Enterprise Licenses
What is Remote Unlock and how do I use it?
How do I pull the card number from an unknown card?
What is Lockdown - Override Only and how do I use it?
Multi-Factor Authentication with Openpath
Setting up a Video Reader in the Control Center
Open Source Licenses and Packages
Mobile Device Management (MDM)
What is the Offline Timeout Setting?
How to Enable/Disable View Access on Your Account
What are Cloud Key Credentials and how do I send Guest Access Links?
What do the Smart Reader's LEDs mean?
How do I create a Lockdown Plan?
How do I set up Wave to Unlock?
How do I set up a mantrap using the Rules Engine?
How to configure a two-person rule on an Openpath reader
How do I use the Rules Engine?
How do I create custom fields for users?
How do I set granular permissions for user roles?
How do I create a User in Openpath?
How to use batch actions to update users
How do I automatically suspend inactive users?
How do I programmatically suspend or activate users?
How do I set Remote Unlock for users to be disabled by default upon creation?
How do I create a Video Reader entry?
How to create an entry for the Openpath Keypad Reader
How to create a PIN Credential for the Openpath Keypad Reader
How can I create and send a Guest Pass?
How do I unlock entries from the Control Center?
How do I unlock entries from a web browser?
How do I create and assign roles?
How do I set up First to Unlock and Last to Leave?
How do I configure Executive First-In?
How do I assign Schedules to Entries?
How do I assign Schedules to Users/Groups?
How do I set up holiday schedules?
How do I create User/Group Schedules?
How do I create a Mobile Credential?
How do I create a Card Credential?
How to find, delete and reuse a card credential
How do I import and update users with a CSV file?
How do I create custom dashboards?
How do I enable Anti-Passback and Occupancy Management?
How do I set and view occupancy limits on the Activity Dashboard?
How do I configure Anti-Passback on the same lock?
How do I create badge templates for cards?
How to enable features in the Control Center
How to track elevator floor usage
How do I set up an elevator in the Control Center?
How to set up a Standalone Mode Video Reader Pro
Openpath Rules Engine Overview
Openpath's response to Apache Log4J vulnerability (CVE-2021-44228)
General details regarding Data Retention and System Security.
More Openpath FAQs
Customer Account Management FAQs
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