Follow To set up the device, follow the steps in Setting up for Creating a Video Reader Pro / Video Intercom Reader Pro in the Control Center to set up the device in the Control CenterAvigilon Alta Access.
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Note: For Avigilon firmware upgraded before October 2nd, 2023, time synchronization will only occur with the DHCP time (if it provides NTP), but not with both DHCP and Cloud. This might cause issues if your DHCP has an invalid NTP configuration. With the new Avigilon firmware update, time synchronization is done with NTP servers from both DHCP and our Cloud NTP servers. If your device cannot sync time, it may be because our cloud NTP servers and the DHCP's NTP servers are being blocked. If you upgraded before October 2nd, another update is available for installation. |
Information: Recommended upload speeds for 1 Video Reader Pro or Video Intercom Reader Pro.
(Double for each added Video Reader, and Video Intercom reader)
Quality:
Low: 1Mb
Medium: 2Mb
High: 8Mb
We recommend more for the Video Intercom Reader Pro because Live streaming and Video Calls require more bandwidth since they can be used simultaneously.
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Attention: Interacting with Video Intercom calls from the Openpath Avigilon Alta Open app requires a minimal app version of 2.610.0. |
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Note: You get 5 free Video Intercom Reader Pro user licenses per org. Any users over 5 tied to a group in the Routing Profiles will need a license. |
Prerequisites for using the Video Intercom Reader Pro features
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Intercom cloud calling currently can only be made from the following regions because of the availability of cloud servers: |
Video Intercom Voice Assistant app from the App marketplace.
Cloud Video Storage plan (for Visual Voicemail).
Set up the Access Groups.
Set up Entry Schedules
Set up Routing profiles.Video Intercom Voice Assistant app from the App marketplace.
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(Optional) Set up Building Management.
New
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Alta Access Features for the Video Intercom Pro
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We’ve added three new events that can trigger Alerts alerts in the Alert Settings , Intercom Session Started- Configurations > Alerts: Intercom Button Pressed, Motion Detected, Audio Detected, and Video Reader Tamper Detected. Be careful, if If you have a busy environment that triggers a lot of with frequent motion detection, it may not be consider whether enabling Motion Detection alerts is the best option for your Alert Settingssettings.
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Similar to the Alert Settings, we’ve added new events that can trigger rules in the Rules Engine. This also allows you to filter the rule You can now filter these rules to apply to only one Video Intercom Reader Pro. This will allow , allowing you to fine-tune the rules that fit to suit the environment of that specific device.
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Trigger:
Type: Video intercom reader
Event:
Intercom button pressed
Intercom direct connect session requested
Intercom front desk connect session requested
Motion detected
SIP DTMF digit heard
Sound detected
Tamper detected
Video device - QR code detected
Video voicemail notification
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We recognize understand that introducing incorporating video and images into the Avigilon Alta Control Center Access can be a sensitive option for some organizations. Therefore, so we’ve introduced some added permissions to ensure every organization can be configured configure the system to meet their needs.
The Role Management page now allows for a Role to have the following permissions:
View Live
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Feed: View live feeds from linked cameras.
Playback Video Clips: Playback video clips from linked cameras.
Export video clips: Export video clips for local storage.
Openpath video device: Fine-tune video setting.
Openpath video intercom: Fine-tune intercom settings and routing.
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-Level Security
We’ve also added some more Account level Security Settings to prevent and allow account-level security settings to your organization's videos to control access for Avigilon Alta Support and Parent Orgs parent organizations (if applicable) to view videos associated with your organization. If toggled off, the this setting is set to No, Support will not be able to view any video:
The live video stream will not load
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.
Video clips will not
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play.
Any thumbnails will be obfuscated.
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Intercom Video Features
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: Video Settings Tab
The Video Settings tab allows lets you to fine-tune the video feed on your Video Intercom Reader Pro.The
Video Properties
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: Adjust image controls to ensure
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the best quality image.
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Detection Settings
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: Enable or disable Motion Detection and set a Sensitivity level. Any motion detection events that exceed this threshold will be stored as video clips,
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making it important to align this setting with the environment your Video Intercom Reader Pro
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monitors.
Enable QR code recognition: Read third-party QR codes (Premium and Enterprise software licenses).
Privacy Mask: Blackout certain areas of the video feed to hide sensitive areas from users.
Region of Interest: Apply motion detection settings only to a specified area. Multiple Privacy Masks and Regions of Interest can be applied.
Recording Settings
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: Control the display of a burned-in timestamp and device name, which appear in the top right corner of any recordings made by the Intercom camera
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Alta Access Intercom Calling
It is possible to make calls to You can call the Avigilon Video Intercom from within Control Center on within Alta Access using certain browsers (Safari and Firefox are currently not supported). To initiate a call you can , open the live view window and click the phone icon.
It is also possible to configure Control Center You can also configure Alta Access to receive notifications for the currently logged-in Avigilon Alta user to receive notifications within Control Center any time that user is users when they are being called. For this notification to show, first the user logged into Control Center To enable these notifications:
The user must be part of an active Intercom Routing Profile
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to be
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reachable by a visitor.
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The user needs to navigate to their user settings
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in the top right corner of the screen, click on “My
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profile,” then
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“Settings,” and
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enable “Push
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Notifications.”
Now when When a visitor calls for this user, a notification will appear at the bottom left-hand corner of the screen with a button that will to bring up the live view of the Intercom. From there, the user can decide if they wish choose to answer the call, unlock the entry, or ignore the incoming call.
Calling the
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Intercom via the
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Avigilon Alta Open App
You can also call the intercom itself via the Openpath using the Avigilon Alta Open app. Open the Openpath app, click the camera icon at the bottom of the app , and you will see the intercom video that has with a small phone icon at the bottom of the video. Clicking that will connect you to the intercom.
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Intercom/Voice Assistant Features
The Intercom Settings tab provides configuration options for the Text-To-Speech language, messaging, and Audio features of the Video Intercom Reader Pro.The Text-To-Speech configuration provides an optional default message to play
Configuration:
Language: Select the language spoken to and replied to from the Video Intercom. We currently support:
English (North America)
French (France)
German (Germany)
Italian (Italy)
Polish (Poland)
Spanish (Mexico)
Spanish (Spain)
Default Message: Plays if no user Routing Profiles have been added
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Initial Greeting
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Message: Plays when a guest presses the Intercom Call button.
Skip greeting for front desk: This setting skips the Initial Greeting and Forwarding message if the only routing profile active is the Front Desk. When visitors press the call button, front desk users will be notified immediately.
Audio:
Microphone - Control when the microphone is enabled, its sensitivity level, and whether it records audio.
Enabled - Always On
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: Audio can be heard
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during Intercom calls and from the Live View.
Enabled - On During Intercom Events
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: Audio will not be heard from the Live View.
Codec - The default audio codec is OPUS, except for intercoms using ONVIF. Although ONVIF supports OPUS, if your VMS (Video Management System) is configured to use G.711, changing the codec on the intercom to OPUS will break the audio. To restore audio, you'll need to update the VMS settings to match the intercom's codec.
Audio Recording
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: Allows audio to be recorded during events.
Audio Detection (Only available with Microphone Enabled - Always On)
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: Triggers events based on audio detection.
Speaker Settings:
Enable or disable the speaker.
Control the volume level.
Privacy:
Help improve intercom voice interactions by sharing data
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Note: The Default message and Initial greeting have a max 130 character limit each. |
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Session Initiation Protocol (SIP)
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Note: We have only tested the Video Intercom Reader SIP only with Asterisk the following IP PBX server servers and cannot guarantee functionality with other IP PBX systems. As additional systems are tested and validated, they will be added here.
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SIP can be enabled to be used instead, OR used as the primary protocol or as a failover system if you use that protocol. For information about the installation installing and configuration of configuring your PBX software and VoIP phone systems, see refer to third-party vendor documentation.
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Note: Enabling SIP on the Video Intercom Reader will disable the voice assistant interface. |
SIP Configuration Settings:
SIP mode - : Change from SIP disabled (default) to SIP only to use SIP exclusively, or to SIP failover to use SIP only during internet outages.
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SIP address - : The IP address of the PBX software.
Authentication user - : The extension number for the video intercom reader(exampleVideo Intercom Reader (e.g., 5555).
Authentication password - : The password for the extension number for the video intercom readerVideo Intercom Reader.
Display name (optional) - : The caller ID to be that is displayed on the video intercom reader (for exampleVideo Intercom Reader (e.g., OP Intercom).
ID/Call destination - : The extension number for the VoIP phone system.
Device SIP number - : The extension number for the video intercom reader. Use the same value in Authentication userVideo Intercom Reader, which should be the same as the Authentication User.
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Intercom Voice Assistant Configuration
The Intercom Voice Assistant can be configured through the Routing Profiles. These , which determine which users and groups can be found through the Intercom Voice Assistant reached and at what times they should be available.
Setting Up Routing Profiles
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Prerequisites: Ensure that Access Groups and Entry Schedules are already
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configured
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as they are needed for Routing Profiles.
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Creating a Profile:
Go to the Routing Profiles page
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and click the + button to add a new Routing Profile.
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Name the profile
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and select the Profile Type.
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There are
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four Profile Types
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:
Direct Connect
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: Allows guests to call individual users by stating
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their full first and last name to the Voice Assistant
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.
Front Desk Connect
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: Forward the intercom call to a configured user/group.
Visual Voicemail
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: Records a Visual Voicemail
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from the guest and notifies all users added to the profile.
Unit Connect: Allows guests to call a group of users by asking for the unit name/number those users are associated with under Building Management configurations.
Configuring the Profile
Profile Schedule
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: Set the time frame
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when this Intercom Profile will be active, using the Entry Schedule. This
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prevents users from being interrupted by intercom calls outside of business hours or
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other
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predefined timeframes.
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Available Recipient Groups
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: Assign one or more User Groups who can be reached by this Intercom Profile.
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Configure the User Group
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ahead of time
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Backup Configuration
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: Controls the behavior for ending or transitioning sessions with this Intercom Profile.
Timeout Until Fallback Profile
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: The duration the intercom will wait before
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switching to a Farewell Message or
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another Intercom Profile.
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Fallback Profile: Select whether the Intercom should read a Farewell Message or switch to a different Intercom Profile if the initial profile is
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unavailable.
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Example Configuration
Initial Profile: Direct Connect with a set group of users.
Fallback Profile: If a guest
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requests a user
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not found in the initial group, the fallback
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can be a Front Desk profile or another Intercom Profile
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, providing the guest with additional options or routing.
Farewell Message: Played if the fallback profile has a different schedule and is unavailable when the initial profile is active.
This setup ensures that guests are efficiently directed to the appropriate users or groups, even outside standard availability times.
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Related:
How to set up Building Management for the Video Intercom Reader Pro
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