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This organization-wide setting prevents all portal users, including super admins, from viewing other users’ PIN credentials.

To enable PIN masking

  1. Go to Administration > Account > Security settings.

  2. Click the blue "Change Settings" button on the right-hand side.

  3. Toggle "Enable PIN Masking" in the Security settings.

  4. Click "Save" on the right-hand side.

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Creating a PIN

When you create a PIN, it will be visible until you click "Save." Make sure to note it down to inform the user of their PIN.

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Verifying the PIN is masked

After the PIN is saved, you should see "(PIN Masked)" when viewing the credential in the Portal.

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Editing the PIN

To edit the PIN, click the "Pencil" icon on the right side of the credential in the Credential tab. A pop-up will appear, allowing you to either manually create a Custom PIN or use the Auto Generate button. Be sure to note the created PIN before clicking "Save."

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