Setup
After installing and logging into the Avigilon Alta Open app, you need to enable some permissions before you can use the app.
To unlock entries using the app
Enable Bluetooth on your device and allow Avigilon Alta Open to use Bluetooth.
Set location permission to authorized Always.
You can open the app to unlock the door or open the app to wave/touch at the door.
To unlock entries without opening the app
Enable Bluetooth on your device and allow Avigilon Alta Open to use Bluetooth.
Set location permission to Always.
Allow Avigilon Alta Open to use Motion & Fitness Activity.
Motion & Fitness Activity will put the app on standby when not in use to preserve battery. When testing unlock capability make sure the phone is NOT inactive. Move it around before you attempt to test Wave to Unlock.
You can wave to unlock without opening the Avigilon Alta Open app.
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Note: Mobile 2FA. When the phone transitions from unlocked to locked, and you try to open the door right away, it still works for about 5-10 seconds. This is known and observed on IOS. |
Intercom notifications
Double-check that the Avigilon Alta Open app has been updated to the latest version available.
Ensure the Avigilon Alta Open app has permission to send notifications and that they are given high priority (time-sensitive) so the phone's focus settings do not suppress them.
Allow Notifications must be enabled
Time Sensitive Notifications must be enabled
Banner Style must be Persistent
Show Previews must be set to Always
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Troubleshooting
Search through the User Help docs. Many times the answer is simple enough to have its own document.
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