Avigilon Alta Support Overview
How to file a ticket for Support to best help you
Can Avigilon Alta Support make changes to my Control Center?
How do I troubleshoot an offline ACU?
ACU offline - Typical causes and solutions
How do I troubleshoot Controllers and Smart Readers?
Basic, Premium, and Enterprise Licenses
What is Remote Unlock and how do I use it?
How do I pull the card number from an unknown card?
What is Lockdown - Override Only and how do I use it?
Multi-Factor Authentication on Openpath Readers
Setting up a Video Reader in the Control Center
Avigilon Alta event definitions
Open Source Licenses and Packages
Mobile Device Management (MDM)
What is the Offline Timeout Setting?
How to Enable/Disable View Access on Your Account
What are Cloud Key Credentials and how do I send Guest Access Links?
What do the Smart Reader's LEDs mean?
How do I create a Lockdown Plan?
How do I set up Wave to Unlock?
How do I set up a mantrap using the Rules Engine?
How to configure a two-person rule on an Openpath reader
How do I use the Rules Engine?
How do I create custom fields for users?
How do I set granular permissions for user roles?
How do I create a User in Avigilon Alta?
How to use batch actions to update users
How do I automatically suspend inactive users?
How do I programmatically suspend or activate users?
How do I set Remote Unlock for users to be disabled by default upon creation?
How do I create a Video Reader entry?
How to create an entry for the Openpath Keypad Reader
How to create a PIN Credential for the Openpath Keypad Reader
How can I create and send a Guest Pass?
How do I unlock entries from the Control Center?
How do I unlock entries from a web browser?
How do I create and assign roles?
How do I set up First to Unlock and Last to Leave?
How do I configure Executive First-In?
How do I assign Schedules to Entries?
How do I assign Schedules to Users/Groups?
How do I set up holiday schedules?
How do I create User/Group Schedules?
How do I create a Mobile Credential?
How do I create a Card Credential?
How to find, delete and reuse a card credential
How do I import and update users with a CSV file?
How do I create custom dashboards?
How do I enable Anti-Passback and Occupancy Management?
How do I set and view occupancy limits on the Activity Dashboard?
How do I configure Anti-Passback on the same lock?
How do I create badge templates for cards?
How to enable features in the Control Center
How to run an Avigilon Alta report
How to track elevator floor usage
How do I set up an elevator in the Control Center?
How to set up a Standalone Mode Video Reader Pro
Avigilon Alta Rules Engine Overview
Openpath's response to Apache Log4J vulnerability (CVE-2021-44228)
General details regarding Data Retention and System Security.
Video Intercom Reader Pro FAQs
How to set up Building Management for the Video Intercom Reader Pro
How to set up Groups, Entry Schedules, and Routing Profiles for the Video Intercom Reader Pro
Advanced Video Intercom Reader Pro Information
Setting Preferred Language for the Control Center and Emails
Adding MFA (Multi-factor Authentication) to your User Profile for Security
A setup guide for a basic Landlord and Tenant configuration
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