For a more detailed overview please read through - Detailed Overview and Troubleshooting of the Controller OS and Device Firmware Update
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Additionally, we are updating the firmware of the Smart Readers and Smart Keypad Readers, including the Video Reader Pro, Video Intercom Reader Pro, and Expansion Board to enhance performance and address any existing bugs. Smart reader HW types ≤16 will not receive the firmware update.
Please note that this is a manual update and not part of your scheduled maintenance window. To update your devices, navigate to Devices > Device updates. Click on “Important update - Action Required” to access crucial information about the update and choose a suitable time for the update to occur.
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Note: Although updates have been tested under various network conditions, customers may have unique configurations, firewalls, and intrusion systems specific to their environments. Ensuring the system can communicate outbound during the upgrade will help ensure a smooth process. The update is performed through Control Center but some customers may request partners to be on-site for the update to handle any potential troubleshooting if required. |
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