Content Comparison

Openpath Avigilon Alta Channel Partners have can access to a special view in the Control Center Avigilon Alta Access called the Partner Center. This view lets you set up and manage customer accounts (also known as child orgs) and billing. 

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To set up a new Child Org:

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1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login.  

2. Go to Partner Center > Manage Organizations.

3. Click Add Org (+).

4. Fill out Organization Information.

   1. Enter the Organization Name.

   2. Enter the Super Admin’s info.

      1. If the user belongs to another

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1. 1. 1. Avigilon Alta organization, you can select Add a user from an existing namespace. To learn more about namespaces, see What is a namespace?

2. Under Hierarchy, your org is automatically assigned as the Parent Org.

3. Under Billing:

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1. 1. The billing mode is automatically selected.

   2. Enter an Accounts Payable email

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Set an Initial Trial Period between 1 and 21 days. The first unlock (including any bench-testing) will trigger the trial period, after which billing will occur. 

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1. 1. for the person who should receive the monthly invoice.

   2. (Optional) Enter a Reference Number to include any additional information on the invoice.

   3. If required, enter the customer's physical address.

2. Click Save.

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On the Subscriptions Tab:

1. Click Change Your Subscription Plan

2. Select the appropriate Package Plan, Currency, and Plan Length

3. Click Save

Your customers can add you to their customer accounts. In order to simplify logging into the Control Center (and not have multiple accounts tied to the same email address) you should link your namespace to your user accounts.

To link user accounts with namespaces:

1. Log into https://control.openpath.com  

2. Go to Users and locate your user in the table

3. Click Filter Columns then select Namespace

4. The table will refresh and show a Namespace column, it should say something like org:parent-org

5. If you have Control Center access to your customer’s org, switch to their org, otherwise ask their Super Admin for help

6. Create a new user in your customer’s org using your email address

7. Under the Email field, check Add a user from an existing namespace

8. Paste the Namespace from your parent org

9. Assign Portal Access by clicking the slider and adding the Super Admin role

10. Click Save

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Q: What is Auto Assign Basic?

A: This feature will allow orgs to have up to 500 users without an entry license because it uses “Shared Zones” from another org. See What is Zone Sharing?

Once created, you can purchase license packs. See How do I purchase Avigilon Alta software license packs?

For more information on changing currency types and deactivating accounts, refer to How to create and manage customer accounts in Alta Access.