To activate your mobile credential, click the link included in the setup email. Having trouble activating your mobile credential? See the following:

• I didn't receive an email to set up Openpath

• I use AOL/Outlook and the link won't open in the Openpath app

• Android: The setup link isn't opening in the Openpath app

• iOS/iPhone: The setup link isn't opening in the Openpath app

• My setup link expired and I need to request a new one

• I'd rather use a password to log into the Openpath app

Anchor
reveive reveive

I didn't receive an email or I need to request a new one

When your account is set up in Openpath, your administrator will send you a setup link via email. If you don't receive an email or if the link expires, you can request a new one from the Openpath mobile app.

...

Note: If you try this and still don't receive a setup email, see Openpath set up email not received. 

...

Anchor
aol aol

I use AOL/Outlook and the link won't open in the Openpath app

Sometimes the Openpath setup link won't work with email clients like AOL and Outlook. To get around this, you can try:

1. Open the email and go to SET UP PHONE section

2. Hold on to SET UP PHONE until a menu pops up to copy the link/url

3. Copy the SET UP PHONE link 

4. If you're on an iPhone, open up Safari browser on your phone. If you're on an Android, open up Chrome browser your phone. 

5. Paste the SET UP PHONE link into the browser

6. Following the instructions on the web page

7. Forwarding the email to your phone via SMS as explained in I don't have email on my phone, how do I activate my Openpath mobile credential?

8. If neither of these options work, you can set a password to log into the Openpath app

...

Anchor
android android

Android: The setup link isn't opening in the Openpath app

If using Android and the link opens in a browser and not the Openpath app, either the Openpath app isn't installed or your Chrome browser settings need to be adjusted:

...

If this doesn't work or you'd rather log in with a password, see I'd rather use a password to log in to the Openpath app

...

Anchor
ios ios

iOS/iPhone: The setup link isn't opening in the Openpath app

If the Openpath app isn't opening when clicking on the link in your setup email, follow these steps:

...

If this doesn't work or you'd rather log in with a password, see I'd rather use a password to log in to the Openpath app

...

Anchor
password password

I'd rather use a password to log into the Openpath app

If you can't get the setup link to work, you can set a password on your account and use that to log in into the Openpath app.

...