Page Comparison

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• Wave to Unlock isn't set up in Avigilon Alta Access. Check the following (these steps require the Super Admin role):

  1. Go to https://control.openpath.com/login and log in. To access the European Alta Access, please go to https://control.eu.openpath.com/login

  2. Under Users > Users, click on the user in question to get to User Details.

  3. Under User Details, check that their Status is Active.

  4. Click on the Credentials tab above the user photo.

  5. Check to see if you have a Mobile Credential set up. If you don’t have one:

     • Click on Add Credential.

     • From the Select Credential dropdown, select Mobile.

     • Enter a Device Name and click Create.

     • You should receive an email with a set-up phone link. If not, see Avigilon Alta Open setup email not working.

     • Click on the Access tab above the user photo and check to see that you have access to the desired Entry.

  6. Lastly, set up Wave to Unlock on the entry.

• You may need to adjust the read range of the Avigilon Reader. Check the following (these steps require the Super Admin role): 

  1. Go to https://control.openpath.com/login and log in. To access the European Control CenterAlta Access, please go to https://control.eu.openpath.com/login

  2. Under Sites > Entries, click on an Entry to edit it.

  3. Under Avigilon Alta Open Reader, click Show Advanced Options.

  4. Use the sliders to adjust the Mobile Communication Range and Mobile Beacon Range. These settings affect how close a phone needs to be to the Reader before the Avigilon Alta Open app "wakes up." You may need to try a wider range.

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