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Run an Entry Audit Report to make sure that the user has access to the entry
Go to Devices > Wireless Locks and Wireless Lock Gateways and check that both devices are connected and online
Go to Users > Users, click on the name of the user, then click on the Credentials tab. Edit their mobile credential to set a start date to a date in the past.
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When you tap and hold the unlock button in the Avigilon Alta Open app, you are attempting an Override Unlock. When an entry is in lockdown, only those with override permissions may Override Unlock the entry, and only those with revert permissions may revert the Lockdown Plan. See How do I trigger/revert Lockdown Plans?
If you feel this setting is incorrect please contact your facility manager or system administrator.
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When an entry is in lockdown, only those with override permissions may unlock the entry, and only those with revert permissions may revert the Lockdown Plan. See How do I trigger/revert Lockdown Plans?
If you feel this setting is incorrect please contact your facility manager or system administrator.
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