Setting up Access Groups, Entry Schedules and Routing Profiles are the three main prerequisites for using the Video Intercom Reader Pro. If you have not read the Video Intercom Reader Pro FAQs, please start with that.
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Note: If you are setting up a Unit Connect routing profile you will need to set up Building Managementfirst. |
In this article, we will walk through the steps of setting up:
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Go to Users > Access Groups
Create your access groups, and give them access. (set up Building Managementfirst If you are going to link to the units)
When creating an access group you have to save the group before you see Link Access Group to Unit.
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Go to Entry Schedules (Sites > Entry Schedules).
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Note: If you have existing profiles created you can opt to use one that you have already created by using the toggle at the top of the Create intercom profile page. |
Go to Devices > Video intercom readers and click on select the Video video intercom reader you are making changes want to update.
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Routing Profile Tab: Click the Routing Profile tab at the top of the page and then click the plus (+) icon to create a new profile.
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Note: If you have existing profiles created you can opt to use one that you have already created by using the toggle at the top of the Create intercom profile page. |
B. Give the profile a helpful Name.
C. Select the Profile Type. These are the four Profile Types.
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Profile Setup:
A. Name: Give the profile a meaningful name.
B. Profile Type: Choose one of the following profile types:
- Direct Connect: Allows guests to call individual users by stating their names to the Voice Assistant.
- Unit Connect
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: Allows guests to call a group of users by asking for the
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unit name/number those users are
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associated with under the Building Management configurations.
- Front Desk Connect
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: Forwards the intercom call to a configured user/access group.
- Visual Voicemail
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: Records a
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visual voicemail of the guest and notifies all users added to the profile.
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C.
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Profile Schedule
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: Set the time frame for when this
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intercom profile will be active. This
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helps avoid interruptions from intercom calls outside of business hours or
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other pre-set timeframes. The
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profile schedule uses the
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entry schedules you created
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earlier.
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D. Fallback Only (optional): If you
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select either Visual Voicemail or Front Desk Connect, you can
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toggle Fallback Only.
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When enabled,
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this profile won't be available as an option for guests during an intercom session. Instead, it will act as a fallback if no one can be reached through
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the initial profile
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.
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For example, if the first intercom profile is Direct Connect and a guest cannot find a user within that group, the fallback profile
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could be a Front Desk profile.
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E.
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Recipient Groups
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: Assign one or more
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access groups that can be reached by this
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intercom profile. Configure the access group beforehand. If you use the Visual Voicemail
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profile type, choose the notification types
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(Mobile app, Email, or the Control Center).
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For remote unlocking from the intercom
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via the Mobile app
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, you need a Cloud Key for control center unlocks.
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F. Backup Configuration: Set up
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the behavior for ending or transitioning sessions with this
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intercom profile.
- Timeout Until Fallback Profile
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: Specify the
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time the intercom will wait before
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switching to a
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farewell message or another intercom profile.
- Fallback Profile: Choose between having the intercom play a farewell message or move to a fallback intercom profile if the initial profile is
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unavailable.
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For example, if a guest asks for a user
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not found in the Direct Connect profile, the fallback
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could be a Front Desk profile.
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By following these steps, you can configure your video intercom reader with the appropriate routing profiles to ensure smooth and effective communication.
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Related:
How to set up Building Management for the Video Intercom Reader Pro