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Follow the steps in Setting up a Video Reader Pro / Video Intercom Reader Pro in the Control Center to set up the device in the Control Center.

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Note: Avigilon firmware upgraded before October 2nd will only sync time with DHCP time,(if it provides NTP) but not with both DHCP and Cloud. This might cause some issues if your DHCP has an invalid NTP configured.

With the new Avigilon firmware update, we sync time with NTP servers from both DHCP and our Cloud NTP servers. If your device is still not able to sync time, it would happen because our cloud NTP servers AND the DHCP’s NTP are being blocked.

If you have updated before October 2nd you will have another update ready to be installed.

Information: Recommended upload speeds for 1 Video Reader Pro or Video Intercom Reader Pro.

(Double for each added Video Reader, Video Intercom reader)

Quality:

Low: 1Mb

Medium: 2Mb

High: 8Mb

We recommend more for the Video Intercom Reader Pro because Live streaming and Video Calls require more bandwidth since they can be used simultaneously.

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