If you have not read the Video Intercom Reader Pro FAQs, please start with that.
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The other option is for a second Routing Profile to be triggered automatically. Because of their functionality, there is a limitation on which Routing Profiles can be selected as FallbackFallbacks. Direct Connect and Unit Connect require the explicit request of a person or unit number from the visitor, and so these cannot be selected as Fallback Profiles. Front Desk can be selected as a Fallback for both Direct Connect and Unit Connect profiles, but not as a fallback for a current Front Desk Connect profile. Visual Voicemail can be selected as a Fallback for Direct Connect, Unit Connect, and Front Desk.
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The second is a new section called Intercom User Directory located under the Configuration section. This table displays all users of the Org currently applied to any intercoms, along with a quick view of their relevant details such as Building/Floor/Unit, Intercoms, Routing Profiles, and Schedules. This allows for a quick view of the currently configured users with all important details about where they have been configured to be accessible by the Orgs Intercoms.
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One example could be in a case where two users have the same first and last name, but one of those users primarily goes by a different first name. Like having two Roberts while only one goes by Rob. By setting the Nickname field with the nickname+lastname of the user (“Rob Stone”), this new prompt can be used by visitors to ensure they are routed to the correct person.
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How does the Voice Assistant handle…
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How to set up Groups, Entry Schedules, and Routing Profiles for the Video Intercom Reader Pro