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Go to https://control.openpath.com/login and log in. To access the European Control Center, please go to https://control.eu.openpath.com/login
Go to Users > Users and locate the user. If the user does not exist, create one:
Click Create User
If the user has an Avigilon Alta identity, enter the email address associated with their identity, and select the checkbox Add a user from an existing namespace. You'll need to enter the namespace associated with the user's identity.
Enter the user's email address, name, and start and end date
Click Save
Create a mobile credential for the user. How do I create a Mobile Credential?
On the Users page, check that the Status column indicates Active
If the user is Suspended or Deleted, click the checkmark next to the user's name and click the Batch Actions dropdown
Click Activate Users
Next, check that the Start Date and End Date fields are correct. (A user won't receive a setup phone link if they request one outside of these dates.)
If you'd like to edit these dates, click the name of the user to go to their User Details
Modify the Start Date and/or End Date, then click Save
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On the User Details page, go to the Credentials tab
Verify the user has a mobile credential and that the Start and End Dates are correct
If the user does not have a mobile credential, create one. How do I create a Mobile Credential?
Click Send to email a setup phone link to the user
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If all of the above is set up correctly, the email may have been put on the Avigilon Alta Suppression list. This will happen when the email that is sent from Avigilon Alta is bounced back to Avigilon Alta. This is an issue on the customers' end that causes this. You can reach out to Avigilon Alta Support and ask them to check if that specific email is on the Suppression list. If it is, Avigilon Alta Support can remove it and you can try sending it again.
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